Top Operations & Support Jobs

Administer and support Microsoft 365, Exchange Online, on-premises Exchange, and collaboration services in a large government enterprise. Responsibilities include service operations, migrations, tenant governance and security, roadmap development, incident and change resolution, Agile technical leadership, Power Platform automation, documentation, and stakeholder coordination. The role is fully onsite and requires an active Top Secret clearance with eligibility for SCI and polygraph.

Provides Tier 1 IT support for corporate, regional, and store users. Responsibilities include triaging and resolving support requests, managing tickets and SLAs, administering user accounts and access in Microsoft 365 and Entra ID, supporting phone systems, documenting procedures, maintaining knowledge-base articles, assisting with user training, and escalating issues to higher-tier IT teams. The role also contributes to departmental projects and supports enterprise applications, reporting systems, and business technology platforms.

Provides first-point-of-contact support for customers, vendors, and visitors; manages customer accounts, orders, invoices, billing inquiries, payments, records, and routine reports. The role requires coordination with service, operations, and sales teams, accurate use of company systems, and professional onsite customer service in a fast-paced office environment.

Provide phone, chat, and email support to families throughout the student travel lifecycle, from enrollment through departure and tours. Resolve customer issues, maintain accounts, coordinate with sales and operations teams across time zones, and support regional sales strategies. Manage multiple priorities while delivering excellent customer service. The role includes extensive direct customer communication, ongoing training, coaching, and professional development opportunities.

Run core business operations, including access and device tracking, onboarding and offboarding logistics, interview scheduling, vendor management, contract renewals, and process documentation. Partner with engineering to identify automation opportunities and improve recurring workflows. Maintain accurate, auditable processes while handling sensitive employee and candidate information. The role is based in person in New York City and reports to the COO.

Provides frontline IT service desk support for Windows and macOS users through phone, chat, email, and walk-up channels. Owns incidents and service requests through resolution, maintains documentation, installs software and peripherals, supports device refreshes, and assists with basic Solaris support. Identifies recurring issues, contributes to technology rollouts and automation, partners on root-cause fixes, and ensures compliance with HIPAA, CIS, and NIST security controls.

Provides technical support to customers by phone, live chat, and email for software and printer issues. Installs and troubleshoots safety label printing software, trains customers, creates templates, processes orders, documents support cases, and maintains technical expertise in company applications. The role requires strong communication, customer service, time management, attention to detail, and the ability to work independently and collaboratively.

Lead and evolve the company’s incident management process, coordinating incident identification, communication, escalation, and resolution. The role designates major incidents, coordinates technical and business stakeholders, maintains service levels, and supports customer and internal incident reporting. It requires strong crisis leadership, communication, risk assessment, IT service management experience, familiarity with ticketing and monitoring platforms, cloud services, and the software development lifecycle.

Monitors and triages infrastructure alerts across servers, firewalls, storage, switches, wireless systems, backups, and patches. Resolves issues to root cause, validates durable remediation, reduces alert noise, maintains ticket backlogs, and prepares clear escalations. The role also contributes to monitoring improvements, platform management, documentation, and proactive maintenance across customer environments.

An 18-month training program preparing associates to become registered Client Specialists supporting Financial Advisor teams. Responsibilities include client onboarding, account opening, CRM maintenance, phone and appointment support, regulatory adherence, transaction processing, client communications, events, presentations, and social media. Associates must obtain SIE, Series 7, and Series 66 licenses during the program. Successful completion may lead to a long-term Client Specialist position, potentially requiring relocation.