Top Operations & Support Jobs

Leads post-deployment application support for enterprise SaaS and AI/ML platforms. Owns production reliability, uptime, SLAs, incident response, root-cause analysis, monitoring, automation, documentation, compliance, and customer communications. Coordinates global support teams, establishes scalable support processes, mentors engineers, and serves as the senior technical escalation point for healthcare customers operating regulated, mission-critical systems.

Provides first- and second-level IT support for office and warehouse employees, troubleshooting hardware, software, network, mobile, and access issues. Configures and deploys equipment, administers accounts, supports warehouse technology, maintains IT asset records, documents resolutions, and assists with security updates and IT projects. The role also supports onboarding, offboarding, system upgrades, vendor escalations, and occasional after-hours outages.

Manages Education ticketing setup in Tessitura and provides functional technical support to Box Office, Cinema Operations, Guest Experience, Marketing, and other departments. Troubleshoots issues, supports integrations, coordinates release and upgrade testing, maintains procedures, trains staff, assists with reporting, and supports on-sale events. The role documents system processes, participates in Agile projects, escalates complex database and API issues, and serves as BAM’s Tessitura subject matter expert.

Manage administrative operations for a residential aged care home, including rosters, recruitment and onboarding, customer enquiries, billing, payroll, stocktake, records management, and support for the Residential Aged Care Manager. The role also mentors an Administration Officer and helps convert enquiries to sales while ensuring accurate, timely, and friendly service.

Leads strategic analysis, scenario modeling, annual planning, forecasting, performance management, and executive reporting across Proofpoint’s Customer Office. Builds financial and operational models, evaluates investments and programs, develops KPIs and dashboards, ensures data governance, and supports Board-level decisions. Partners with Finance, Sales Operations, Business Intelligence, and Customer Office leaders across Customer Success, Renewals, Support, and Services.

Manages daily onsite office operations, including supplies, mail, vendors, facilities relationships, budgets, visitors, meetings, events, onboarding, workplace safety, and access badges. Supports the Executive Assistant with leadership scheduling, travel, expense reports, and logistics. Requires strong organization, communication, and follow-through while working onsite Monday through Friday in El Segundo.

Partners with the CEO and Executive Leadership Team to translate strategy into execution, manage company planning and OKRs, prepare board and executive materials, analyze SaaS metrics, design leadership meetings, and drive cross-functional alignment and follow-through. Serves as a strategic advisor with broad influence, significant autonomy, and no people-management responsibilities.

Provides technical support and customer service for approximately 100 AccuWeather TV customers. Troubleshoots software, hardware, configuration, and data issues; manages support cases through resolution; documents incidents; coordinates with developers, sales, and account management; tests software releases; trains customers and staff; and performs occasional installations, demonstrations, and trade-show support. Requires participation in 24/7 on-call coverage and occasional travel.

Manage permit applications and HOA approvals across Oregon and San Diego markets. Submit applications, track approvals, follow up with agencies and HOAs, enter customer orders, and review contracts for accuracy. Coordinate with sales teams, customers, and local authorities to keep projects on schedule. The role requires strong organization, attention to detail, multitasking, problem-solving, and office administration skills.

Coordinates office operations, employee workplace services, events, travel arrangements, vendor relationships, onboarding logistics, supplies, uniforms, and administrative support. Maintains organized and welcoming facilities while managing inventories, orders, invoices, budgets, and employee engagement initiatives. Requires strong organization, communication, confidentiality, independence, and attention to detail in a fast-paced manufacturing and office environment.