Permits & HOA Coordinator

At Renewal by Andersen, we take pride in delivering a smooth, hassle-free experience for our customers from contract to installation. We’re looking for a Permit & HOA Coordinator to join our team, someone who is organized, detail-oriented, and enjoys keeping projects moving forward. If you like managing many moving pieces and seeing tasks through to completion, this role is for you.

In this role, you’ll manage permit applications for our Oregon market and coordinate HOA approvals for our San Diego market, supporting Oregon HOA approvals as needed. You’ll work closely with our sales team, customers, and local cities and counties to make sure every project has the approvals it needs, and that orders are accurately entered and ready to go.

What's in it for You?

• Competitive Pay: $22.00-$25.00 per hour
• Comprehensive Benefits Package: Health, dental and vision insurance as well as long-term disability.
• 401(k) with Company Match: Competitive company contributions to help you plan for the future.
• Paid Time Off and Company Paid Holidays: Generous PTO policy and Paid Holidays to support work-life balance.

Responsibilities

• Permit Applications: Apply for permits through the appropriate cities and counties for projects in our Oregon market.
• Permit Management: Track open permit applications and follow up with local agencies as required to keep projects on schedule.
• HOA Applications: Submit HOA applications on behalf of customers, or provide customers with the information they need to apply themselves.
• HOA Follow-Up: Manage submitted HOA applications and follow up as needed to secure timely approvals.
• Order Entry: Create orders in our database by importing customer files from the sales team.
• Accuracy Review: Cross-reference signed agreements against our system to ensure all information is correct.
• Contract Review: Review sold contracts in both markets and update information as needed.
• Other Duties: Complete additional tasks or special projects as assigned.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1-2 years of customer service and/or office experience required.
• CRM Knowledge: Experience using Salesforce preferred.
• Permit Experience: Experience working with cities and counties on permit approvals preferred.
• Attention to Detail: Strong accuracy when reviewing contracts, applications, and order information.
• Organization and Time Management: Ability to multitask, manage competing deadlines, and keep tasks on track independently.
• Problem Solving: Positive, self-sufficient attitude and the ability to resolve issues as they arise.
• Teamwork: Team-oriented mindset with the ability to work well across departments.

Physical Requirements

• Office Setting: On-site with normal open-office noise level
• Computer Work: Sitting or standing most of the day; typing and mouse use requiring hand-eye coordination.
• Vision & Lifting: Clear vision for reading documents; ability to lift boxes or files as needed.
• Adaptability: Reliable attendance, able to manage multiple priorities, and adjust to changing tasks.