Top Operations & Support Jobs

Leads cross-functional initiatives to improve operational efficiency, revenue, productivity, profitability, and cost control. Analyzes operational and financial data, develops business cases, implements improvement projects, monitors results, and standardizes successful practices. Coaches leaders, strengthens organizational capabilities and succession planning, facilitates root-cause problem solving, and communicates recommendations and outcomes to leadership. The role operates across agricultural, production, and office environments and requires regular travel to company locations.

Provides onboarding, maintenance, and operational support for commercial digital banking services, including ACH, wire origination, Remote Deposit Capture, and online banking platforms. Reviews customer documentation, manages user access and approval controls, resolves service issues, monitors risk indicators, and ensures compliance with banking regulations and internal controls. Partners with bankers, Treasury Management, Fraud, Compliance, branches, and Deposit Operations while maintaining records and supporting audits, testing, procedures, and training materials.

Administer SaaS platforms, identity and access management, Mac device fleets, networks, firewalls, conference room technology, security awareness, backups, and AI tools. Provide helpdesk support, manage onboarding and offboarding, respond to phishing and security incidents, maintain documentation, oversee vendors and licenses, and automate administrative workflows. The role is hybrid in Chicago and requires strong macOS, networking, security, and systems administration experience.

Leads the title department’s strategy, personnel, daily operations, quality control, regulatory compliance, risk mitigation, client relationships, budgeting, and profitability. Oversees title searches, examinations, clearance, and closing processes while optimizing workflows and technology. Partners with sales, marketing, finance, and executive stakeholders to drive growth, manage resources, monitor performance, and report results to the Board.

Leads Lumelight’s operational management system by developing KPI frameworks, dashboards, capacity models, governance standards, and continuous-improvement practices. Partners with leaders across functions to improve productivity, quality, service delivery, staffing, resource utilization, and client outcomes. Drives structured problem-solving, process standardization, change adoption, and acquisition integration while advancing data-driven operational decision-making.

Coordinates workers compensation claims across multiple states and internationally, including incident review, medical treatment approvals, claim administration, investigations, bill and report review, employee and vendor communication, wage and timesheet preparation, subrogation support, regulatory compliance, and management reporting.

Provides front-desk and clerical support by greeting customers, answering and directing calls, managing mail, maintaining records, opening orders, coordinating courier services, handling branch banking, and ordering and distributing office supplies. The role requires strong customer service, organization, multitasking, professionalism, Microsoft application proficiency, basic accounting knowledge, and a high school diploma or GED.

Provides second-level IT support for employees, troubleshooting hardware, software, networking, Microsoft 365, accounts, applications, and collaboration technology. Manages tickets, onboarding and offboarding, equipment deployment, maintenance, procurement, asset records, and vendor coordination. Supports Microsoft 365 administration, endpoint patching, event media technology, and remote office needs while documenting resolutions and improving support processes.

Makes outbound calls and sends emails to obtain customer meter readings. Enters readings into E-Automate, verifies device reporting in collection software, and maintains equipment information with other departments. Requires strong customer service, communication, computer skills, and the ability to work independently.

Supports program management activities for new business, renewals, and audits by reviewing submissions, coordinating with brokers and stakeholders, tracking CRM activity, ensuring accurate documentation, invoicing captive premiums, and meeting service-level deadlines. Provides customer service to clients, brokers, fronting companies, and service providers while maintaining accurate company systems and records.