Position: Meters Specialist
Department: Allocated Admin
Reports To: DCA & Meters Supervisor
Salary Grade: DOE
FLSA Status: Full-Time / Non-Exempt / Hourly
Location: San Antonio, TX
Company Overview
DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.
Description
Primary responsibility involves outbound phone calls and e-mails to customers to obtain meter readings.
Responsibilities
- Keying meter readings into E-Automate
- Verifying if devices are reporting in collection software
- Work with other departments in maintaining and assessing equipment information
Experience & Required Skills
- Ideal candidate will offer 2-3 yrs. in Customer Service
- Phone and E-mail Etiquette
- Excellent Customer Service Skills
- Knowledge of Equipment and Customers
- Ability to Work with Minimal Supervision
- Clean/Professional Appearance
- Must be able to demonstrate proficiency with the following products and technology:
- Outlook, Excel, and other Microsoft applications
- Experience with E-Automate is helpful
Education & Certification
- High School Diploma or GED
Physical Requirements
- Ability to control computer and telephone keyboard
- Ability to comprehend printed and electronic documents
- Ability to regularly speak clearly so listeners can understand
- Ability to understand the speech of others
Benefits
- Generous Paid Time Off (PTO) policy.
- Parental and caregiver leave.
- Tuition reimbursement.
- Quarterly bonuses for eligible positions.
- Paid holidays.
- 401(k) plan with employer match.
- Paid Volunteer Time Off (VTO)
- Pre-paid legal coverage available
- FSA and HSA options
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 2-3 years of customer service experience
- Professional phone and email etiquette
- Excellent customer service skills
- Knowledge of equipment and customers
- Ability to work with minimal supervision
- Clean and professional appearance
- Proficiency with Microsoft Outlook, Excel, and other Microsoft applications
- High school diploma or GED
- Experience with E-Automate
What We Do
DOCUmation is a full-service business technology solutions company specializing in Managed IT, Print Management, Managed Software, Managed Onsite, Managed Print Services, and Large Format Printing. DOCUmation is family-owned and has served the Texas business community for more than 30 years. We started as a small company in the print and toner business in the ’80s before growing and evolving into the critical technology solutions space. Today, our operations are run from our headquarters in centrally located San Antonio, Texas allowing us to reach out to clients across the state.
