Top Operations & Support Jobs

Supports workforce planning, forecasting, scheduling, and real-time staffing adjustments across mortgage operations. Monitors queues, agent adherence, service levels, and operational KPIs; prepares reports and recommends efficiency improvements. Maintains WFM system data, supports tool optimization, and collaborates with IT, operations, customer service, underwriting, and department leaders to address staffing needs and resolve system issues.

Manages tarte’s Amazon Premium Beauty business across operational and commercial activities. Responsibilities include growth strategy, forecasting, revenue planning, KPI management, assortment and pricing optimization, Vendor Central operations, inventory and replenishment planning, chargeback reduction, competitive analysis, brand protection, content optimization, and coordination with marketing, creative, retail operations, and demand planning teams.

Leads the Payment Services department at a federal credit union by supervising staff, ensuring transaction controls and regulatory compliance, managing training and cross-training, overseeing process improvement and special projects, conducting financial analysis, and coordinating with front-office, back-office, learning and development, and information technology teams.

Assists with leadership and administration of a District Attorney division, including strategic planning, staffing, program development, budgeting, policy implementation, compliance, and organizational problem-solving. Supervises managers and staff through hiring, training, performance evaluation, and discipline. Monitors programs, staffing resources, and organizational climate while maintaining relationships with internal and external stakeholders.

Provides administrative, payment, and financial support to the claims department. Handles incoming and outgoing checks, payment corrections, payment inquiries, claim data modifications, policy notifications, data integrity reviews, late-payment research, reinsurance updates, and data entry. Coordinates with accounting and claims examiners, researches errors, manages reports, and supports department initiatives using Microsoft Office and related systems.

Provides escalated helpdesk, desktop, server, infrastructure, application, website, and business systems support. Maintains hardware, software, networks, servers, and mobile devices; troubleshoots complex technical issues; administers Active Directory and related systems; supports implementations, testing, upgrades, compliance, security, documentation, vendors, and technology projects. The role also coordinates technical work, supports staff, and may supervise student employees.

Supervises records and clerical staff supporting GCIC, NCIC, CJIS, and Central Records operations. Oversees schedules, training, quality assurance, records maintenance, system access certifications, audits, compliance, documentation, customer service, reporting, and administrative processes. Ensures records accuracy, security, retention, timely updates, and adherence to criminal justice information requirements while addressing violations and coordinating corrective actions.

Guides new travel advisors through their first three to six months by coordinating technical onboarding, delivering tailored training, troubleshooting issues, and connecting advisors with internal support teams. Partners with Account Sales Managers and Growth teams to establish consistent onboarding processes, monitor advisor progress, improve engagement, and determine when responsibility should transition to the ASM. Develops processes, tools, and training materials to improve advisor integration and operational efficiency.

Leads credit union operations spanning back-office services, digital services, contact center, payments, fraud, cards, and deposit operations. Drives operational efficiency, member experience, digital channel improvements, innovation, process optimization, risk management, and regulatory compliance. Oversees service delivery models, KPIs, member touchpoints, emerging technologies, and cross-functional strategic initiatives while fostering a member-centric culture.

Provides academic and career advising to students from enrollment through completion. Responsibilities include educational planning, major and career exploration, registration assistance, resource referrals, transfer support, accommodations coordination, and early interventions for at-risk students. The role maintains student records, navigates institutional systems, supports retention initiatives, collaborates across campus, and participates in advising programs, workshops, committees, and campus activities.