Top Operations & Support Jobs

Business Operations professional supporting research planning, product-science coordination, resource allocation, roadmap development, evaluation processes, and strategic analyses. The role translates scientific and AI progress into operating plans and product outcomes, builds scalable planning systems, removes organizational bottlenecks, and partners with researchers, product leaders, founders, customers, and external collaborators. Candidates need scientific or quantitative training, 4+ years in strategy, operations, product, chief-of-staff, or related roles, and experience in technical or research-driven environments.

Coordinates DCIM software support by triaging tickets, investigating escalations, diagnosing defects, documenting troubleshooting paths, testing solutions, assisting deployments, and serving as a liaison among engineering, technical support, client services, and customers. The role also identifies issue trends, develops solution proposals and project plans under supervision, conducts customer ticket reviews, and supports continuous process and technical improvement.

Own travel logistics and operational coordination for the Growth team, including booking transportation and lodging, managing last-minute changes, organizing trip information, and keeping events moving. The role also supports customer and project information management, cross-company communication, process improvement, and light calendar, inbox, and administrative support for a senior leader.

Provides technical troubleshooting and assistance to AutoStore partners, handling incidents, warranty, spare parts, delivery quality, and robot repair cases. Delivers on-site support, trade show assistance, partner training, and knowledge-base content. Collaborates with Sales and R&D, maintains support KPIs, builds stakeholder relationships, and participates in weekend shifts and on-call rotations. Requires regular travel and the ability to understand complex automated fulfillment systems.

Provides administrative and contract support for civil transportation projects. Responsibilities include performing basic contract administration, importing information into SCOC, reviewing contract documents, maintaining inspectors’ daily reports, and supporting contract document records. Requires a high school diploma, computer proficiency, independent judgment, and Microsoft Word and Excel skills. College education is preferred but not required.

Leads the Office Automation team within Enterprise Applications, overseeing staff, service delivery, system maintenance, modernization, stakeholder engagement, automation projects, budgets, governance, compliance, and operational reporting. Translates business needs into technical requirements, manages work queues and incidents, coordinates upgrades, supports procurement, and aligns enterprise productivity solutions with agency objectives and security standards.

Lead cross-functional business operations and strategic initiatives at Retool. Partner with executives and business leaders on resource allocation, pricing, prioritization, and operational improvements. Own the company OKR process, including goal-setting, alignment, portfolio tracking, executive reporting, and key-result execution. Support IPO readiness, incubate new functions, and manage high-value initiatives from problem definition through implementation.

Leads operational performance across multiple service locations, manages Field Service Managers, develops leaders, improves processes, monitors KPIs and financial results, supports staffing and continuous improvement, and helps integrate future acquisitions. The role combines strategic planning with field execution, coaching, accountability, safety, customer satisfaction, and scalable operational growth.

Manage daily office operations, workplace logistics, vendors, supplies, facilities coordination, visitors, events, onboarding, and safety protocols. Provide executive support through complex calendar management, travel coordination, communications screening, and expense reconciliation. Maintain a professional, secure, and efficient workplace while supporting leadership and collaborating with distributed teams.

Supports sales and service departments by creating job orders, quotes, commission tickets, invoices, and contract renewals. Reviews maintenance job data, enters billing information, prepares estimates and proposals, maintains records, and coordinates updates across estimating, service, production, sales, and project management teams. Also performs receptionist and general office duties while ensuring accurate documentation and financial reporting.