Top Operations & Support Jobs

Lead cross-functional business operations and strategic initiatives at Retool. Partner with executives and business leaders on resource allocation, pricing, prioritization, and operational improvements. Own the company OKR process, including goal-setting, alignment, portfolio tracking, executive reporting, and key-result execution. Support IPO readiness, incubate new functions, and manage high-value initiatives from problem definition through implementation.

Leads operational performance across multiple service locations, manages Field Service Managers, develops leaders, improves processes, monitors KPIs and financial results, supports staffing and continuous improvement, and helps integrate future acquisitions. The role combines strategic planning with field execution, coaching, accountability, safety, customer satisfaction, and scalable operational growth.

Manage daily office operations, workplace logistics, vendors, supplies, facilities coordination, visitors, events, onboarding, and safety protocols. Provide executive support through complex calendar management, travel coordination, communications screening, and expense reconciliation. Maintain a professional, secure, and efficient workplace while supporting leadership and collaborating with distributed teams.

Supports sales and service departments by creating job orders, quotes, commission tickets, invoices, and contract renewals. Reviews maintenance job data, enters billing information, prepares estimates and proposals, maintains records, and coordinates updates across estimating, service, production, sales, and project management teams. Also performs receptionist and general office duties while ensuring accurate documentation and financial reporting.

Provide senior-level corporate IT support across endpoints, conference rooms, collaboration tools, access workflows, and employee productivity platforms. Own complex issues end to end, support executives and VIPs, coordinate internal teams and vendors, troubleshoot Zoom Rooms and office AV, improve onboarding and provisioning, create documentation, and standardize processes to improve service reliability and efficiency.

Own the revenue operations infrastructure supporting the full funnel from first touch through closed-won. Manage HubSpot and connected tools, CRM architecture, workflows, integrations, data hygiene, lead routing, enrichment, scoring, reporting, attribution, pipeline analytics, and forecasting data. Build scalable marketing workflows, playbooks, and automation while enforcing data quality and driving adoption across marketing, sales, and finance.

Engages museum guests of all ages through playful, inquiry-based interactions that encourage curiosity, creativity, exploration, and STEAM learning. Facilitates exhibit activities and programs, adapts interactions for diverse learners, maintains safe and organized play spaces, resets materials, addresses safety concerns, and supports onsite and occasional offsite experiences. Requires strong communication, customer service, problem-solving, teamwork, flexibility, and experience working with children.

Provides administrative and programmatic support for NSF peer review and grants management. Responsibilities include recruiting reviewers, entering and querying data, managing panel documents, reviewing budgets and proposal compliance, drafting analyses, maintaining spreadsheets and calendars, preparing reports and presentations, coordinating meetings, and communicating with reviewers and grantees. Requires a bachelor’s degree and three years of professional or administrative experience.

Leads evaluation and approval of complex SaaS commercial deals, analyzing pricing, discounts, contract terms, payment structures, renewals, concessions, and associated risks. Partners with Sales, Finance, Legal, Revenue Operations, Customer Success, and executives to provide recommendations, enforce approval frameworks, educate stakeholders, document decisions, and improve deal processes, tools, policies, and commercial decision-making.

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.