Top Operations & Support Jobs

Provides Tier 2 technical support for escalated hardware, software, networking, server, telephony, virtualization, and Microsoft 365 issues. Resolves tickets, performs root cause analysis, maintains SLAs and documentation, and supports infrastructure projects and client onboarding. The role also mentors Tier 1 analysts, manages ticket workflows, develops knowledge-base content, and delivers professional end-user support through phone, email, and ticketing systems. Participation in a rotating 24/7 on-call schedule is required.

Handles client inquiries, case status updates, and communications through email, portals, and phone. Performs accurate data entry, tracking, documentation, database maintenance, clerical organization, and complaint resolution while following regulatory standards, including HIPAA. Requires professional communication, confidentiality, strong computer skills, typing accuracy, independent prioritization, and teamwork in a fast-paced onsite office environment.

Build and lead Yoodli’s Revenue Strategy & Operations function as a strategic partner to the CRO. Own GTM operating cadences, business reviews, territory and coverage design, quota and compensation modeling, forecasting, customer master data, and data-driven revenue decisions. Lead Revenue Systems, hire an Analytics & Insights Lead, and partner across Finance, Deal Desk, Partnerships, Marketing, sales leadership, and founders to scale the revenue organization.

Manage internal revenue operations, pre-sales contract and deal desk processes, and light HubSpot administration. Administer Salesforce for client-facing projects, bridge HubSpot and Salesforce data, and support infrastructure project management and compliance certification efforts such as SOC 2 and ISO. The role requires adaptability, strong communication, proactive execution, and the ability to manage shifting priorities across systems and departments.

Leads the organization’s donor CRM strategy, architecture, data structure, move management pipelines, dashboards, and reporting. Trains advancement staff, supervises the Advancement Services Coordinator, and ensures accurate gift entry, acknowledgments, and data hygiene. Coordinates content scheduling with marketing and media partners, supports donor-relations operations, and prepares analysis for the Vice President of Advancement and Board presentations. Manages CRM implementation coordination with Bloomerang and maintains workflows that strengthen personalized donor relationships.

No duties or qualifications are provided. The posting references the Hillsborough County Sheriff's Office and the term "Versaterm" but includes no job responsibilities, tasks, or expectations.

Manage full-service escrow closings by coordinating transactions, preparing settlement statements and escrow instructions, ordering title and payoff updates, verifying tax and loan documents, disbursing funds, and communicating with agents, lenders, and clients. Ensure compliance with state regulations, maintain accurate records, support branch staff, and deliver excellent customer service throughout the escrow process.

Handle inbound customer account inquiries in a call-center environment: resolve billing and service questions, document interactions, follow up with other departments, and identify opportunities to offer additional services while delivering friendly, accurate customer care.

The Executive Assistant will manage executive calendars, coordinate schedules, assist in office operations, and support events, ensuring efficiency in a fast-paced environment.

Manage and oversee the IT Help Desk team, supervise four desktop/helpdesk staff, handle procurement and deployment, vendor management, inventory, troubleshooting of hardware/software/connectivity, set up new employee workstations, and provide executive remote employee support.