Help Desk Manager

Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we’ve just hit One Billion Dollars originated!) right here in the Portland metro?

Did you know that we’ve spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We’re focused on growth and need you to help us succeed!

Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?

If you think Genesis sounds like a great place to work, you’re right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.

Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you’ve come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you’ll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you. 

As our Help Desk Manager, you will:

• Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management

• Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution

• Provide training and direction to our team of four desktop and helpdesk support professionals

• Oversee the Help Desk’s response to end user requests for assistance in a timely and professional manner

• Maintain our inventory of corporate PC’s, laptops, printers, and devices

• Troubleshoot and resolve a wide variety of hardware and software issues

• Recommend purchase decisions related to hardware and software

• Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues

• Oversee set up of new employee workstations including PC or laptop, phone, and account information

Requirements:

• Bachelor’s degree in information technology, computer science, or related degree OR equivalent industry experience


• 5+ years’ experience working as a Help Desk Technician in a Windows Networking environment


• At least two years’ experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)


• Excellent attention to detail and quality, strong customer service skills, and organizational ability
  

• Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.