Top Operations & Support Jobs

Assists the Contract Compliance Manager by auditing participant files, conducting quality assurance reviews, monitoring program procedures, preparing reports, verifying documentation, scheduling site visits, and confirming providers properly document billed services. The role requires strong organization, attention to detail, documentation skills, confidentiality, and sensitivity to populations served. Work is primarily office-based in a rehabilitation facility with required regional travel.

Leads a school’s academic program, instructional quality, culture, staffing, community relationships, operations, finance, and compliance. Coaches teachers, develops professional learning, monitors student achievement, recruits and manages staff, oversees family and stakeholder engagement, maintains district relationships, and supports budgeting and reporting. The Principal builds an inclusive, academically rigorous school environment aligned with the organization’s mission and focused on student success.

Assists the IT department with help desk support, troubleshooting user issues, setting up computers, monitors, printers, phones, and voicemail, performing minor equipment repairs, and supporting PC rebuilds, upgrades, and IT projects. The role requires strong organization, communication, problem-solving, confidentiality, independent work, and flexibility for occasional after-hours or weekend activities.

The Corporate Admin will support the Corporate Team by managing communications, scheduling interviews, organizing records, and providing customer service.

Manages PopStroke’s IT strategy and operations across venues and corporate locations. Responsibilities include administering Microsoft 365, Okta, Slack, endpoint and security platforms; deploying computers, networks, wireless, VPN, VoIP, monitoring, and internet services; overseeing help desk, provisioning, ITSM, vendors, documentation, and automation; supporting venue installations and upgrades; and leading IT projects. The role requires up to 20% nationwide travel, occasional after-hours support, and hands-on troubleshooting of multi-site infrastructure.

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Participates in structured training to learn branch and department operations, sales processes, leadership planning, and business development. Provides administrative support, prepares documents and presentations, maintains customer accounts, supports revenue growth, resolves customer issues, and assists managers with daily tasks. Develops leadership, communication, and professional skills through performance reviews, training, and organizational activities.

Provides end-to-end customer support through live chat, email, phone, and direct messaging. Resolves issues, communicates empathetically, develops product expertise, advocates for customers, analyzes feedback, and delivers data-driven insights to improve products, processes, and the overall customer journey. The role collaborates with operations, product, and management teams in a fast-paced, onsite NYC environment.

Handles customer inquiries across phone, email, and chat while troubleshooting issues, analyzing root causes, improving workflows, and identifying automation opportunities. Uses Zendesk, CRM, order management systems, and data tools to improve customer satisfaction, efficiency, and retention. Collaborates with product, engineering, and operations teams to eliminate friction and enhance the customer journey.

The City Recorder manages municipal records, public meeting notices, council minutes, code and fee schedule updates, GRAMA requests, elections, notarial duties, and records retention. The role supports the mayor, city council, city manager, and executive team; supervises records processes; prepares reports and budgets; trains staff and officials; administers meeting-management systems; and coordinates policies, projects, and public inquiries. Evening meetings and stressful situations are part of the position.