Top Operations & Support Jobs

General submission for consideration for an entry-level role. Minimal prerequisites: applicant must be at least 18 years old and ready to begin work when hired.

Provides first-line technical support for hardware, software, and network issues through phone, email, and in-person channels. Troubleshoots incidents, manages ticket documentation and follow-up, escalates complex issues, supports technology deployments, and creates user documentation. Conducts new-hire technology training, analyzes service metrics and feedback, and recommends improvements to IT support processes. The role is primarily onsite with minimal inter-site travel.

Receive, inspect, inventory, and store inbound shipments. Image and provision IT equipment (POS, servers, PCs), configure switches and Wi‑Fi access points, perform hardware diagnostics and QA, pack and ship inventory, troubleshoot network and POS connectivity, coordinate deliveries with teams, and follow/improve documentation.

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Owns revenue operations across Amazon, third-party marketplaces, retail partners, MAP compliance, and HCP sales. Responsibilities include marketplace catalog and promotion management, inventory monitoring, reseller enforcement, retail onboarding, purchase order processing, workflow and SOP development, reporting, and cross-functional coordination with Sales, Finance, Marketing, Supply Chain, Legal, and external partners.

Manages daily work orders, customer requests, technician supervision, timesheet approval, scheduling, furniture assessments, warranty reviews, client-site warehousing, inventory records, and project support. The role coordinates with clients and vendors, attends activity meetings, supports technician training, performs furniture installation as needed, and works full-time on site. It requires organizational, communication, problem-solving, reporting, architectural drawing interpretation, driving, and furniture installation skills.

Own and optimize the go-to-market technology stack, including HubSpot and sales platforms. Manage user access, configurations, integrations, data quality, vendors, documentation, and system rollouts. Build reports and dashboards, monitor GTM performance metrics, troubleshoot issues, and identify automation opportunities. Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and leadership to improve operational processes, reporting standards, platform adoption, and system effectiveness.

Supports a Federal customer by gathering and documenting requirements, assisting with testing and validation, performing ongoing operations and maintenance, troubleshooting issues, and coordinating with customer and internal stakeholders. The role requires strong problem-solving, communication, organization, independence, and the ability to manage competing priorities in a technical environment. An active TS/SCI clearance with polygraph and successful customer crossover are required.

Provides customer service to consumers with delinquent accounts, answers account questions, makes account adjustments, and negotiates and processes payments. Follows company and client policies while working in a fast-paced office environment. The role requires communication, active listening, problem-solving, basic math, typing, computer proficiency, multitasking, and reliable performance. Customer service or call center experience is preferred but not required.

Photograph, research, sort, and list merchandise on the ClickGoodwill e-commerce website. Create accurate product descriptions, organize titles and keywords, proofread listings, maintain a safe work area, meet hourly production quotas, and cross-train across department functions. The role requires attention to detail, basic computer and internet skills, photography ability, teamwork, physical handling of merchandise, and lifting up to 50 pounds.