Account Representative

Who We Are:

For nearly 40 years, Monterey Financial Services has delivered trusted solutions in consumer financing, loan servicing, and collections from our headquarters in Oceanside, California.
Monterey Financial has been proudly recognized as one of San Diego’s Best Places to Work for the last 5 years reflecting our strong culture, employee satisfaction, and commitment to our team.

We’re a team of driven, collaborative professionals who take pride in what we do. Our culture is competitive, supportive, and built around growth—with many employees building long-term careers here.

Who You Are:

You are looking for more than just a job, you want to build a long-term career with a company that values and recognizes commitment, performance and growth!

• You are motivated by goals and take pride in delivering consistent, high quality results. You Lead with Performance in the way you approach your work.
• You believe in Teamwork Always. You support others and understand that individual success contributes to the success of the entire team.
• You are dependable and take ownership of your work. You prove yourself through consistency and results because you understand what it means to Be Responsible.
• Most importantly, you are eager to learn new skills and take on new opportunities as you grow your career. You are motivated by opportunities that will help you and those around you to Grow Together.

What We Offer:

At Monterey, we offer more than just a job, we offer career growth opportunities. We pride ourselves on long-term employee retention, which is proven by the large percentage of our team who have been with Monterey for over a decade.

You will be joining an inclusive and diverse company culture that puts their employees first and shows them the recognition they deserve. There is no better feeling than being appreciated, which is why we have implemented many ways to say “Thank you!” to our team in addition to our competitive starting pay and benefit package.

Why Employees Love Working Here

• Opportunity for growth and promotion within the company
• Monthly Department Contests, Lunches and Games
• Awardco – Employee Rewards and Recognition Program
• Company-sponsored events throughout the year.
• Wellness Program Benefits including on-site gym, wellness reimbursements and more.
• Year-end Bonuses
• Competitive Benefit Package – Medical, Dental, and Vision
• Life Insurance & Long-Term Disability
• 401(k) plan with the company match
• Profit Sharing
• Paid time off + Holidays!
• Performance Reviews with opportunities for raises
• Employee discounts and additional Perks

Monterey Financial Services, LLC is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other basis protected by law.

Summary of Role:

As an Account Representative with Monterey Financial, you will help consumers take control of their financial future by utilizing excellent customer service and negotiating skills.

Essential Responsibilities:

• Assist consumers with account level questions and adjustments
• Negotiate and process payment on accounts in various stages of delinquency
• Understand and adhere to MFS and Client policies and procedures
• Other duties as assigned

Qualifications and skills:

• Reliability and the desire to learn
• Excellent communication, active listening and problem solving skills
• Ability to provide excellent customer service
• Comfortable with fast-paced environments
• Basic math and typing skills
• Proficient computer skills with the ability to learn new software
• Strong time management skills and ability to multitask
• Effectively identify and solve problems
• Basic credit and/or collection knowledge a plus

Education and/or Experience.

• High school diploma or equivalent.
• Customer Service Experience or Call Center Experience (preferred, not required).

Licenses/Certifications:

• N/A

Physical Demands:
This job operates its functions in a professional office environment. While performing the duties of this position, the employee is regularly required to talk or hear using a telephone headset and is required to sit for a long period while using a computer. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The noise level in the work environment is usually moderate.

Essential responsibilities listed above do not incorporate all duties tied to this position, additional tasks may be assigned or changes as needed. Reasonable accommodations may be made to individuals with disabilities to perform the essential duties.