Top Operations & Support Jobs

Respond to customer inquiries in English and Spanish by phone and email, provide accurate information, resolve concerns, document interactions in a CRM, troubleshoot issues, and follow up on resolutions. The role supports clients with tailored debt management plans, identifies customer needs, escalates issues when necessary, and collaborates with colleagues to improve service processes.

Supports firm partners by managing calendars, prioritizing schedules, coordinating domestic and international travel, preparing client and business development materials, tracking expenses and budgets, maintaining Salesforce data, organizing networking opportunities, and handling confidential information. The role requires proactive problem-solving, strong communication, discretion, attention to detail, and effective use of AI and emerging technologies to improve executive support.

Investigates and resolves furniture and fabric product and installation claims involving defects, damage, and warranty issues. Communicates with customers, sellers, vendors, installers, and internal teams; assesses evidence, determines liability, authorizes remedies, coordinates returns, repairs, remakes, transportation, and service scheduling. Handles escalations, credits, RMAs, billing, discounts, and order entry while balancing customer satisfaction with company policies and financial interests.

Manages customer retention and collections activities, including delinquent account research, payment arrangements, disputes, cancellations, renewals, and service terminations. Handles high-volume customer communications, coordinates field representatives, routes departmental tasks, maintains account records, manages bankruptcy and NSF cases, and prepares legal documents when needed. Builds customer relationships, resolves complaints, reports customer insights, and supports retention goals.

Leads day-to-day internal IT support, serving as the senior escalation point for hardware, software, network, and connectivity issues. Provisions workstations, mobile devices, warehouse scanners, and shipping printers; administers accounts and permissions; manages ticket queues and SLAs; and develops proactive fixes, scripts, and training. The role collaborates with network engineers and vendors to maintain local infrastructure and minimize operational downtime.

Serve as the CEO’s trusted right hand while managing the company office. Responsibilities include calendar, travel, expenses, inbox triage, meeting logistics, facilities, vendors, purchasing, bill payment, catering, supplies, events, team logistics, visitor experience, and ad hoc operational support. The role requires strong judgment, exceptional follow-through, independence, vendor accountability, and willingness to work in person six days per week.

Leads a one-year enterprise electronic records management discovery project for the Getty Research Institute. Responsibilities include assessing current systems and workflows, engaging stakeholders, identifying risks and compliance gaps, developing policies and retention schedules, defining functional requirements, managing project plans and risks, and producing recommendations, a final report, and roadmap. The role may supervise others and requires archival expertise, project management, stakeholder facilitation, and limited warehouse-related physical work.

Research, review, and process annuity claims by analyzing documentation, applying policy provisions and state regulations, communicating with clients and internal partners, maintaining complete claim files, and ensuring compliance with company and legal requirements. The role requires strong organization, analytical ability, attention to detail, multitasking, and Microsoft Office proficiency. Prior claims or annuity experience is preferred.

General application for potential positions with the Louisiana Legislative Auditor. Applicants are asked to create a profile and submit a resume, cover letter, and official or unofficial college transcripts for consideration for open roles matching their qualifications.

Provides domestic and international technical support for transplant diagnostic products through phone, email, and on-site assistance. Troubleshoots software, instrumentation, and assay issues; conducts research, testing, investigations, and root cause analysis. Delivers customer demonstrations and training, maintains quality records, supports product launches and UAT, and participates in industry events. Requires strong HLA, antibody detection, molecular assay, Luminex, and next-generation sequencing expertise, with up to 50% travel.