Top Operations & Support Jobs

Handle assigned customer accounts across the order lifecycle: order entry/modification, escalations, logistics, and customer communication. Serve as single point of contact, resolve quality issues, train new hires, and support order-to-cash improvements while adhering to company policies.

Leads and develops a team of Customer Care Representatives, oversees daily customer support operations, monitors performance, resolves escalated issues, and drives continuous improvement. The role partners with Sales, Operations, Engineering, and Supply Chain to improve order management, customer satisfaction, service quality, retention, and operational efficiency through data, automation, and AI-enabled technologies.

Provide day-to-day IT support for a film and TV studio, including ticket triage, workstation imaging and enrollment, account provisioning, cloud VM troubleshooting, GPU and driver support, media transfer and storage tools, meeting rooms, vendor coordination, and documentation. The role requires macOS and Windows administration, cloud platform familiarity, and on-site availability in Los Angeles, with growth potential into infrastructure engineering.

Leads company-wide operations by translating executive priorities into processes, metrics, workflows, dashboards, and cross-functional operating rhythms. Owns CRM architecture, operational tools, release and escalation processes, reporting, security and compliance coordination, and strategic initiative execution across Engineering, Sales, Marketing, Implementation, and Support. Builds the operations function and partners directly with executive leadership in a fast-growing SaaS environment.

Provides front-desk reception and customer service for residents, families, visitors, vendors, and staff. Responsibilities include managing calls, mail, faxes, office supplies, confidentiality, administrative support, and dining room coverage, including taking meal orders and assisting with service and cleanup. Requires a professional demeanor, composure, sound judgment, and a high school diploma or equivalent.

Leads firm-wide IT strategy, governance, budgeting, vendor management, security, business continuity, and project delivery. Supervises IT, data analytics, and software development teams; oversees Power BI and Snowflake initiatives, internal applications, technology vendors, and Azure DevOps projects. Advises executive leadership on technology risks, AI, automation, architecture, and spend while developing managers and ensuring reliable support for legal operations.

Provides live musical accompaniment for ballet classes, rehearsals, workshops, and related activities. Collaborates with instructors, adapting tempo, rhythm, dynamics, phrasing, and musical style to support dancers of varying ages and abilities. Prepares repertoire, responds to choreography and improvisation, communicates about class needs, and assists with instrument or equipment setup while maintaining a welcoming, professional environment.

Provides tier-1 IT support through chat, tickets, and walk-ups; troubleshoots access, connectivity, software, hardware, and development tools; provisions devices and accounts; supports onboarding, offboarding, meeting rooms, AV, and studio events; maintains asset records and self-service documentation; and escalates complex issues with clear diagnostic context.

Provide Tier 2 technical support by triaging, troubleshooting, escalating, and resolving client and internal requests. Diagnose root causes, develop workarounds, coordinate with engineering and product teams, improve support workflows, assess internal tooling, and apply software testing practices. The role requires API troubleshooting, monitoring and alerting experience, and strong communication in a healthcare technology environment.

Leads the corporate front-of-house experience, welcoming visitors and executives, managing badges and access, maintaining client-ready spaces, supporting meetings and events, coordinating packages and vendors, assisting with conference room technology, and supporting emergency procedures and administrative tasks. The role requires polished service, discretion, organization, strong communication, and five-day onsite availability.