Top Operations & Support Jobs

Own the end-to-end Worn Wear eCommerce catalog, including product data, pricing, images, descriptions, workflows, quality standards, seasonal publishing, and integration with Patagonia’s digital commerce systems. Partner with merchandising, SEO, production, technology, and external teams to support launches, resolve risks, improve catalog efficiency, document processes, and provide coverage for the mainline catalog. The role requires hands-on catalog management, cross-functional coordination, and expertise with Salsify and Salesforce Commerce Cloud.

Processes participation loan transactions, including payments, credits, advances, wires, rate changes, and account maintenance. Posts mailed and lockbox payments, reviews maintenance reports, processes loan requests, balances transactions to the Loan Control GL, obtains advance approvals, and handles address changes and ACH transfers. Requires participation loan processing experience, knowledge of loan documentation, banking products, and applicable federal regulations.

Supports Global Revenue Operations through process improvement, automation, AI-driven optimization, UAT, system workflow documentation, data analysis, data migrations, billing account setup, and enablement materials. The intern works with systems including Stripe, Zuora, Salesforce, CPQ, and Zendesk Support while collaborating across Finance, Accounting, Sales, and Legal.

Summer 2027 interns support reports, presentations, financial business case analysis, cost and process improvement initiatives, project management, and business-unit performance tracking. They assist with daily activities focused on internal and external customer needs, provide technical and administrative support, manage multiple projects, and complete special assignments. The role is based at the corporate headquarters in Des Moines, Iowa, and is intended for students pursuing supply chain, logistics, human resources, IT, accounting, transportation, or related studies.

Provide high-volume, multi-channel customer support for patients, caregivers, and prescribers: answer inbound calls, make outbound calls, process orders, resolve escalations, maintain records, gather feedback, and collaborate with internal teams to ensure accurate, compliant order fulfillment.

Provides administrative and operational support to systematic investment teams, including calendar and travel management, client meeting coordination, meeting materials, event support, mailbox monitoring, office coordination, and cross-office administrative collaboration. The role supports portfolio managers and client portfolio management teams while handling multiple priorities in a fast-paced environment.

Build and own technical systems supporting go-to-market teams, including Salesforce integrations, data pipelines, lead routing, campaign automation, account-health tools, and GTM data foundations. Translate ambiguous business needs into reliable software, internal applications, and maintainable workflows. Partner with sales, marketing, customer success, and leadership to improve data quality, automation, reporting accessibility, and operational efficiency.

Analyzes data management needs, configures application changes, determines testing requirements, and coordinates controlled implementations. Documents and communicates system updates, validates releases, supports Sarbanes-Oxley and PCI compliance, trains stakeholders, provides tier-three store support, and researches application issues. Serves as an IT system expert while partnering with project teams, development, testing, operations, and business departments.

Administers and supports SharePoint Online environments, including libraries, lists, forms, apps, pages, navigation, permissions, and site templates. Develops solutions with Power Apps, Power Automate, and Power BI. Gathers requirements, troubleshoots SharePoint issues, creates documentation and training materials, and reports findings and recommendations. Supports Knowledge Center Portal functionality and broader agency SharePoint administration, preferably within a federal or DoD environment.

This is a talent community registration rather than an active job opening. Candidates can share their experience and desired roles with Convo Communications for consideration for potential future opportunities. The company focuses on accessible communication services and technology and may contact applicants when suitable positions become available.