Top Operations & Support Jobs

Own the customer support queue for an accounting SaaS platform, diagnosing issues through data, logs, queries, and ERP integrations. Resolve problems end to end, including shipping well-understood fixes with AI coding tools. Manage incidents, communicate with customers, identify product trends, build monitoring and support automation, improve knowledge systems, and coordinate with Product, Engineering, AM, and CSM teams. The role requires strong accounting knowledge, technical curiosity, clear communication, and sound prioritization under pressure.

Leads multi-site, 24/7 operations for an AI supercompute cluster, owning node, rack, and cluster uptime, customer SLAs, incident response, vendor execution, and reliability improvements. Directs a 250+ person organization of site managers, supervisors, technicians, and SRE personnel. Partners with facilities, networking, tenants, and vendors to remediate failures, reduce repair times, standardize procedures, and scale operations across data center locations.

Leads revenue operations across sales, account management, and marketing. Manages a three-person team, owns forecasting, pipeline management, capacity planning, commissions, contract processes, GTM systems, reporting, AI adoption, and process automation. Partners cross-functionally with Sales, Marketing, Product, Engineering, and Data to improve revenue performance, data quality, funnel operations, and efficiency.

Supervises Mountain Operations administrative and Dispatch functions, coordinating staffing, workflows, communications systems, financial tracking, safety documentation, compliance records, projects, and GIS or mapping information. The role leads Dispatch staff, maintains operational records and equipment inventories, tracks budgets and action items, supports capital initiatives, and coordinates information across departments. It also provides coaching, reporting, troubleshooting, documentation, and process improvement in a fast-paced ski resort environment.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.

Provides frontline technical support for medical ultrasound devices through inbound calls and emails. Troubleshoots field failures, creates service cases, problem reports, and RMAs, follows up on device returns, and documents complaints under quality standards. Conducts pre- and post-sale technical calls, gathers voice-of-customer insights, updates procedures, and collaborates with accounting, regulatory, logistics, supplier quality, and engineering teams.

Oversees administrative and operational functions for a higher-education department, including student and faculty support, payment processing, course scheduling updates, website and bulletin communications, records management, classroom logistics, and procurement. Provides curricular and administrative support to department chairs, assists with accreditation and strategic initiatives, maintains academic information, and coordinates departmental events and facilities needs.

Own the end-to-end Worn Wear eCommerce catalog, including product data, pricing, images, descriptions, workflows, quality standards, seasonal publishing, and integration with Patagonia’s digital commerce systems. Partner with merchandising, SEO, production, technology, and external teams to support launches, resolve risks, improve catalog efficiency, document processes, and provide coverage for the mainline catalog. The role requires hands-on catalog management, cross-functional coordination, and expertise with Salsify and Salesforce Commerce Cloud.

Processes participation loan transactions, including payments, credits, advances, wires, rate changes, and account maintenance. Posts mailed and lockbox payments, reviews maintenance reports, processes loan requests, balances transactions to the Loan Control GL, obtains advance approvals, and handles address changes and ACH transfers. Requires participation loan processing experience, knowledge of loan documentation, banking products, and applicable federal regulations.

Supports Global Revenue Operations through process improvement, automation, AI-driven optimization, UAT, system workflow documentation, data analysis, data migrations, billing account setup, and enablement materials. The intern works with systems including Stripe, Zuora, Salesforce, CPQ, and Zendesk Support while collaborating across Finance, Accounting, Sales, and Legal.