Top Operations & Support Jobs

Coordinates organizational operations, executive support, projects, Board governance, contracts, records, grants, and office administration. Maintains project systems, tracks deadlines and deliverables, prepares reports and meeting materials, supports staff workflows, and improves administrative processes. Partners closely with the Executive Director and serves as a cross-functional resource without direct supervisory authority.

Supports IT help desk operations and technology projects across retail stores, distribution centers, and corporate environments. Responsibilities include troubleshooting hardware and software, managing tickets, assisting with system imaging and rollouts, analyzing service metrics, documenting procedures and resolutions, tracking project tasks, and providing user-focused technical support. The intern will contribute to process improvement, automation, service quality, and cross-functional IT initiatives.

Provide professional Swahili-English interpretation for Limited English Proficient clients across various settings. Interpreters facilitate clear communication, maintain confidentiality, follow professional conduct and interpretation protocols, meet client clearance requirements, provide strong customer service, and report promptly to accepted on-site assignments. Personal or public transportation is required. Full fluency in English and Swahili is required; professional interpreting experience and industry certifications are preferred.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Provides professional member support through digital banking channels and Virtual Teller ATM services, including transactions, loan payments, account assistance, and financial guidance. Maintains knowledge of products and disclosures, identifies opportunities to strengthen member relationships, and contributes to reporting and special projects that improve the digital services experience. The role is fully onsite and requires sound judgment, organization, and strong communication skills in a fast-paced contact center environment.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Leads company-wide operational excellence during rapid growth, building scalable processes and coordinating Finance, Legal, People, IT, InfoSec, Compliance, and business operations. The role resolves complex cross-functional problems, supports leadership decisions, anticipates operational risks, and builds a high-performing operations team. Candidates need high-growth and global operating experience, broad ownership across multiple back-office functions, and strong people leadership. Experience in AI, data, or developer tools is advantageous.

Owns Forgen’s enterprise business application portfolio, serving as the functional expert for CMiC and related financial, project management, HR, and payroll systems. Responsibilities include configuration, access and workflow administration, requirements gathering, process design, reporting, integrations, data governance, testing, upgrades, troubleshooting, training, documentation, and user adoption. The role partners closely with construction, field operations, accounting, payroll, and compliance teams, including periodic active jobsite visits and support for NIST SP 800-171 and CMMC controls.

General application invitation for candidates interested in opportunities at Baker Newman Noyes. Applicants should submit a resume and identify their preferred office and department. The employer seeks industrious, hardworking individuals who thrive in fast-paced team environments.

Lead IT strategy, infrastructure, cybersecurity, compliance, ERP, and business applications across two regulated manufacturing facilities. Manage Microsoft cloud and server environments, vendors, budgets, disaster recovery, cybersecurity frameworks, audit readiness, and Deacom ERP support. Supervise an internal L1 specialist and coordinate an external L3 engineering MSP while handling L2 escalations. The role also drives AI governance, automation, process improvement, and reliable technology operations in an FDA- and ISO-regulated medical device manufacturing environment.