Unleash your potential with a career in the modernized world of digital banking! CoVantage is seeking a full time Digital Services Specialist to join our Contact Center team. This individual will provide efficient, professional service to members through digital channels and Virtual Teller ATM.
CoVantage invests in our team members! The pay for this role is $20.38-$30.56 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job duties
- Remain current with products, services, disclosures, and forms that pertain to this job or that members may need assistance with.
- Provides support assistance of Virtual Teller ATM such as cashing checks, performing withdrawals, making deposits, processing loan payments, and more.
- Seek opportunities to provide exceptional service and strengthen the member and credit union relationship.
- Provide members with guidance concerning the wise and appropriate use of credit and other financial services while offering suggestions to increase financial value.
- Assist with special projects such as reporting that relates to online issues, account openings, and other areas to help enhance the digital services experience.
Qualifications
- Have a minimum of 3 years’ credit union experience or an Associate’s Degree
- Ability to work fully onsite
- Excellent written and verbal communication skills and the ability to work in direct, professional contact with a wide variety of people on a daily basis
- Able to regularly apply sound judgment with respect to member interactions
- Able to be organized and efficient while working in a fast-paced work environment
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum of 3 years of credit union experience or an Associate's Degree
- Ability to work fully onsite
- Excellent written and verbal communication skills
- Ability to work professionally with a wide variety of people daily
- Ability to regularly apply sound judgment during member interactions
- Ability to remain organized and efficient in a fast-paced work environment
CoVantage Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CoVantage Credit Union and has not been reviewed or approved by CoVantage Credit Union.
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Retirement Support — A very strong employer 401(k) match begins shortly after hire, materially boosting long‑term savings. This stands out as a core component of total rewards.
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Strong & Reliable Incentives — Annual incentive opportunities tied to company and individual outcomes add meaningful upside to cash compensation. The program is consistently highlighted as part of the package.
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Leave & Time Off Breadth — Paid vacation, sick time, holidays, a birthday day, and paid volunteer time create a broad time‑off offering. These predictable days off complement core pay elements.
CoVantage Credit Union Insights
What We Do
Our mission is to welcome all regardless of wealth; provide outstanding value and exceptional service; work with members experiencing financial challenge; and remain financially strong. CoVantage Credit Union came into business in 1953. From the beginning, CoVantage has been member-owned and operated, with a philosophy of doing business for "people-not-profit" that still holds true today. Over the years, we’ve grown significantly, with over 500 employees in 24 locations serving 180,000+ members! Our culture sets us apart from the rest. We start by hiring the best people and present them with exciting challenges and growth opportunities. Our employees go beyond handling financial matters. They give back to our Wisconsin and upper Michigan charter-area communities by promoting financial literacy to students and adults, and by volunteering for civic groups, school events, and more. Employees are eligible for bonus pay of 4% or more per year based on role. The bonus is based on wages paid from Jan. 1 through Dec. 31 of the previous year. The percentage received is based on the overall financial performance of CoVantage and individual employee performance. Eligible employees can participate in health and dental insurance. There are three different health insurance options to choose from, along with Health Savings Account and Flexible Spending Account options that potentially include generous employer contributions! Additional benefits include: -A generous 401(k) employer match of up to 200% -Paid vacation plus paid sick leave every year for eligible employees -Paid holidays and your birthday off with pay -Plus, paid time off to volunteer in your community! If this sounds like an organization you would be proud to work for, we want you. We'll give you a chance to grow and an opportunity to serve. To learn more, visit www.covantagecu.org/careers.
