Top Operations & Support Jobs

Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.

Provides administrative and office support for the Arizona construction team, including onboarding new hires, data entry, document control, scheduling, reception, communications, filing, timecard and training coordination, material purchasing, and purchase order tracking. The role is fully on-site in Phoenix and requires strong organization, communication, confidentiality, multitasking, and proficiency with Microsoft Office.

Leads Stord’s customer experience team, managing associates and specialists, setting engagement and issue-resolution practices, monitoring performance, resolving complex escalations, and driving process improvements. Partners with fulfillment operations, transportation, and technology teams to align customer needs with operational processes. The role requires team leadership, strategic planning, logistics or supply chain knowledge, familiarity with OMS, WMS, and CRM tools, and a focus on continuous improvement and customer satisfaction.

Supports, maintains, integrates, upgrades, and modifies terminal automation and billing systems across company terminals. Responsibilities include system monitoring, transaction support, audits, backup and disaster recovery testing, user training, troubleshooting, vendor liaison work, project support, documentation, and on-call assistance. The role collaborates with IT and operations teams, supports system integrations and implementations, and provides technical guidance to users and coworkers.

Business Analyst I partners with business stakeholders and Software Engineering to define requirements, improve processes, analyze systems, support Salesforce reporting and workflows, troubleshoot custom development issues, and perform quality assurance for applications and automated jobs. The role also supports software deployments, documents business processes, and occasionally participates in after-hours maintenance.

Leads the daily operations of an Order Management team, overseeing customer orders, service quality, workload allocation, escalations, performance coaching, training, and process compliance. Partners with Sales, Planning, Manufacturing, Logistics, Finance, and other departments to resolve customer issues, manage fulfillment risks, improve workflows, and maintain consistent customer service. Supports departmental initiatives, onboarding, standard operating procedures, and continuous improvement while ensuring product safety and quality requirements are followed.

Provides high-level administrative support to multiple senior executives, managing complex calendars, correspondence, meetings, events, domestic and international travel logistics, expense reports, and confidential information. Coordinates with investors, portfolio organizations, guests, and internal stakeholders while anticipating executive needs, prioritizing competing demands, preparing documents and presentations, and supporting team productivity. Requires strong organization, discretion, communication, research, judgment, and Microsoft Office skills.

Leads enterprise IT infrastructure, networking, cloud operations, service delivery, vendor relationships, and IT support across corporate and theater locations. Manages and develops the IT support team, oversees Azure and Microsoft 365 operations, leads incident response and infrastructure projects, maintains backup and disaster recovery readiness, coordinates digital-platform vendors, supports compliance and cybersecurity initiatives, and drives automation, reliability, documentation, and continuous improvement.

Learn the company’s people, products, processes, field operations, project flow, materials, logistics, and financial performance before assuming ownership of branch operations. The manager will lead hiring, employee development, accountability, problem-solving, productivity, quality, customer experience, and branch growth. This hands-on role requires working in the field, office, shop, yard, and by phone while building team trust and delivering results.

Oversee transfer agency and investor servicing operations for private investment funds distributed through the private wealth channel. Manage subscriptions, redemptions, onboarding, reconciliations, third-party administrators, custodians, broker dealers, RIAs, and alternative investment platforms. Strengthen controls, service levels, reporting, exception management, process scalability, and operational workflows while coordinating with internal stakeholders and supporting high-volume transaction cycles.