IT Help Desk Specialist

Pay: $50,000.00 - $60,000.00 per year

Job description:

Join our dynamic team as an IT Help Desk Specialist, where your technical expertise and customer service skills will drive seamless technology support across our organization. In this energetic role, you will be the first point of contact for resolving a wide range of IT issues, ensuring our staff can operate efficiently and confidently. Your proactive approach to troubleshooting, system management, and user support will empower our teams to succeed in a fast-paced environment. This paid position offers an exciting opportunity to develop your IT support skills while making a meaningful impact on daily operations.

• Provide prompt and professional technical support to end-users via help desk tickets, phone, email, or remote sessions, ensuring issues are resolved efficiently.

• Troubleshoot hardware and software problems across various operating systems including Windows and macOS, identifying root causes and implementing solutions.

• Manage computer hardware assets, including desktops, laptops, peripherals, and network devices, maintaining accurate inventory records.

• Support computer networking infrastructure such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches to ensure secure and reliable connectivity.

• Assist with software troubleshooting for applications like Microsoft Office suite and other enterprise tools; escalate complex issues using ServiceNow or Jira platforms.

• Maintain IT infrastructure by configuring and supporting operating systems, including Windows and Linux environments.

• Collaborate with team members on IT projects related to system upgrades, network improvements, and security enhancements.

• Proven experience in technical support and desktop support roles with a strong customer service orientation.

• Solid understanding of computer management practices including hardware setup, software installation, and troubleshooting.

• Proficiency in operating systems such as Windows, macOS, and Linux; familiarity with BMC Remedy or ServiceNow for ticket management is a plus.

• Knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and network security protocols.

• Ability to troubleshoot software issues related to Microsoft Office applications and other common enterprise software.

• Experience supporting IT infrastructure components like routers, switches, servers, and BMC Remedy or Jira ticketing systems.

• Excellent communication skills to clearly articulate technical solutions to non-technical users; strong teamwork skills are essential. Embark on a rewarding journey where your technical talents help keep our organization running smoothly! This role is perfect for motivated individuals eager to grow their IT expertise while delivering exceptional support in a vibrant environment.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Retirement plan

• Vision insurance

Work Location: In person