Top Operations & Support Jobs

Leads application and production operations for business-critical services, overseeing production support, databases, releases, incident response, observability, resilience, lifecycle management, vendors, budgets, and operational governance. Advises executives on service health and technology risk, manages multidisciplinary teams, establishes sustainable support models, and drives continuous improvement across applications, SaaS platforms, integrations, batch processing, cloud services, and enterprise platforms.

Welcomes residents, families, guests, and visitors; answers and routes telephone calls; manages mail and correspondence; orders and distributes office supplies; and performs clerical support including filing, copying, faxing, and collating. Provides friendly, professional assistance while maintaining residents’ dignity, privacy, independence, and individuality.

Leads continuous process improvement, organizational redesign, change management, and performance measurement initiatives. Analyzes business needs, gathers requirements, defines scope, conducts workflow and quantitative analyses, and partners with process owners and management on strategic initiatives. The role requires workflow analysis, process modeling, stakeholder collaboration, and Appian experience, with work performed onsite supporting an intelligence customer.

Investigates, evaluates, negotiates, and settles Auto and General Liability claims. Reviews policy coverage, interviews involved parties, appraises damages, sets reserves, manages litigated files and defense counsel, prepares claim reports, issues payments, communicates claim decisions, and recommends process improvements. Requires strong litigation management, analytical, negotiation, communication, and customer service skills, along with relevant adjuster licensing.

Handles workers’ compensation claims from investigation through resolution while training under supervision. Responsibilities include communicating with injured workers and stakeholders, reviewing medical and accident records, determining compensability, making settlement decisions, maintaining claim files, managing reserves and costs, ensuring regulatory compliance, and providing customer service. The role requires an adjuster’s license, with up to four months allowed to pass the licensing exam.

Oversee marine claims operations, supervise and coach adjusters, ensure compliant and timely file handling, resolve complex and high-severity claims, collaborate with underwriting and legal teams, manage external vendors, monitor performance metrics, and report claim trends and financial impacts to leadership. The role also requires strong marine policy interpretation, customer service, investigation, decision-making, and relationship management skills.

Leads resource management and workforce planning for the Audit & Attest business unit. Oversees capacity, demand forecasting, resource deployment, utilization, staffing conflicts, workforce KPIs, and talent optimization. Partners with senior leaders, Finance, Talent Acquisition, and People Operations to align staffing with business demand, financial performance, and employee development. Manages Resource Managers, improves workforce planning processes and technology, and provides strategic recommendations on hiring, contingent labor, workload balancing, and organizational capacity.

Administers Foreign Defense Base Act and maritime injury and illness claims. Responsibilities include reporting claims, preparing forms and correspondence, investigating claims, coordinating with insurers, TPAs, adjusters, Occupational Health, HR, and Legal, entering and reviewing claims system records, verifying coverage, and supporting claims management programs. The role also performs clerical duties such as filing, mailing, faxing, and document processing.

Provides comprehensive administrative support to senior DoD management and staff, including scheduling, travel coordination, records management, communications, event logistics, invoice processing, budget tracking, document preparation, and project support. Maintains confidentiality, coordinates internal and external stakeholders, and supports organizational efficiency. Requires up to 20% CONUS and OCONUS travel.

Processes domestic and international wire transfers and daily ACH files, including returns and related documentation. Maintains wire logs, account reports, deposit verifications, returned mail, and departmental records. Ensures transactions are accurate, complete, approved, and compliant with banking policies, information security requirements, and regulations. Coordinates with retail, operations, lending, compliance, and management teams while providing responsive internal and external customer service.

Manage calendars, scheduling, documents, filing systems, HRIS data, onboarding and offboarding, timekeeping, PTO tracking, expense reports, and basic financial reconciliations. Support HR policies, benefits administration, internal communications, and organizational coordination while maintaining confidential employee information and serving internal teams, vendors, and stakeholders.

Manages school office operations, including employee onboarding, HR records, payroll timekeeping, PTO, workers’ compensation, purchasing, inventory, invoices, deposits, account reconciliation, contracts, and budget compliance. Coordinates with school leadership, HR, payroll, procurement, and finance teams while maintaining confidential records and supporting staff in a K-12 environment.

The Chief Operating Officer will lead strategy, operational transformation, AI and automation implementation, technology infrastructure, process optimization, and national expansion for a personal injury law firm. Responsibilities include transitioning to an AI-powered operating system, scaling capacity to approximately 100,000 active clients, improving intake and case outcomes, optimizing staffing and workflows, establishing KPIs, and driving revenue growth and operating leverage across multiple jurisdictions.