Top Operations & Support Jobs

Provides in-person, phone, and email support to prospective and existing drivers. Responsibilities include onboarding, account and vehicle record management, rental handoffs and returns, documentation, service scheduling, accident information intake, issue escalation, cash handling, and add-on service upselling. The role supports customer satisfaction, retention, and accurate daily branch operations while coordinating with internal teams.

Provides senior administrative support to the director of criminal records within the Missouri State Court System. Duties include managing schedules, screening calls and visitors, preparing correspondence, forms, notices, reports, and records, maintaining files and calendars, researching legal citations, auditing invoices, ordering supplies, and handling confidential judicial matters. The role requires discretion, knowledge of court procedures, strong office administration skills, and four years of administrative or clerical experience.

Performs criminal and civil background screenings, diligent searches, and Livescan fingerprint capture. Serves as the primary client contact, schedules appointments, collects documentation, personal information, fingerprint data, and fees, and supports related background-screening services. Maintains confidential information, researches and analyzes data, communicates professionally, works independently, and participates in training and development activities.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Designs, deploys, and maintains integrations across business applications, APIs, databases, cloud infrastructure, and custom software platforms. The role administers enterprise systems, supports Agile deployments, automates workflows, maintains data integrity, coordinates vendors and IT providers, and assists with security, infrastructure, troubleshooting, training, and change management across multiple business units.

Supports transaction operations by coordinating product deliveries, verifying transaction and account information, preparing management reports, assisting with contract generation and review, and following up on contract execution. Collaborates with credit, internal, and external teams to ensure accurate and timely completion of transactions. The role is fully in-office in New York City and requires strong numerical, analytical, communication, collaboration, and Excel skills.

Own Civic Marketplace’s commercial and operational engine as a hands-on, near-cofounder-level leader. Responsibilities include connecting product, operations, and commercial teams; managing dashboards, reporting, and performance; owning P&L and business outcomes; developing the business model; setting priorities; building public-sector customer trust; and hiring and coaching leaders. The role requires strong quantitative judgment, early-stage operating experience, pragmatism, and comfort with ambiguity.

Handles inbound customer and employee telephone inquiries for deposit, loan, debit card, online banking, mobile banking, and BillPay services. Resolves account maintenance and service issues, provides product information, identifies fraud risks, recommends relevant financial products, and refers account-opening opportunities to Personal Bankers. Supports branch operations, sales initiatives, staff training, and may serve as shift lead during evening and weekend hours.

Leads MLB’s consumer experience and support organization, including CX strategy, technology, team development, BPO and call-center partnerships, budgets, agreements, and continuous improvement. Collaborates with Ticketing and Product teams to reduce fan friction across MLB platforms. Uses performance metrics and data-driven decisions to improve support efficiency, stability, scalability, and consistency while managing escalations and defining long-term CX growth.

Processes and verifies title packets, sales tax, assignments, signatures, lien placements, and related documentation. Coordinates with title agencies and internal teams to resolve outstanding title issues, complete title perfection, check in paper and electronic titles, and maintain records. Provides customer service, handles escalations, documents communications, performs audits, and supports training and coaching on title procedures.