Top Operations & Support Jobs

Handle customer complaints, complex enquiries, and service requests across communication channels. Investigate concerns, draft responses, manage interactions in a bespoke system, provide administrative support, meet service targets, and collaborate with operational teams to deliver timely resolutions and positive customer outcomes. The role is fully office-based and requires empathy, sound judgement, strong written communication, attention to detail, and confidence managing challenging situations.

Supports school operations across Louisiana by coordinating with finance, purchasing, HR, and school teams. Provides training, orientation, process documentation, communications, and operational coverage for School Operations Administrators. Assists with audits, employee lifecycle processes, reporting, compliance, process improvement, and evaluation of newly hired administrators. Travel to schools within or outside the state may be required.

Supports cemetery location administration through customer service, phone and appointment management, contract processing, banking, records maintenance, onboarding, accounts payable and receivable, reporting, and memorial work orders. Maintains accurate confidential files, coordinates with sales and maintenance teams, processes cemetery documentation, and assists leadership. Requires strong organization, multitasking, interpersonal, data-entry, computer, and basic accounting skills, plus availability for occasional evenings, weekends, and holidays.

Lead federal government affairs strategy for autonomy and AI policy. Build and maintain bipartisan Congressional relationships, draft legislative language and testimony, monitor appropriations and authorization activity, coordinate with business development and external partners, build coalitions, and represent the company to policymakers.

Leads OceanX’s global IT function, including enterprise technology strategy, infrastructure, cybersecurity, business systems, user support, governance, budgeting, vendors, and technology risk. Oversees a distributed team and external partners while separating IT infrastructure from the parent organization. Drives modernization, integrations, AI adoption, cybersecurity programs, business continuity, employee training, and reliable technology services across offices, vessels, education, media, and global operations.

Completes accurate, cost-effective domestic corporate travel arrangements, including air, hotel, ground transportation, and rail. Supports client accounts, creates complex itineraries, follows travel policies and preferred supplier guidelines, and provides first-level customer and technical support. Maintains service, productivity, accuracy, and compliance standards while communicating professionally with travelers and travel arrangers. Participates in training and staff meetings and collaborates with colleagues to support efficient operations.

Manage customer communications, estimator and job scheduling, inventory, employee hours, job purchases, invoicing support, material pricing, and social media and email outreach. The role coordinates clients, technicians, estimators, and management while adapting schedules to cancellations and staffing changes. Most work is remote, but a driver’s license and transportation are required.

Coordinates and oversees daily gift processing for membership and annual giving programs. Processes donations, pledges, recurring gifts, employer matches, DAF grants, QCDs, and other contributions in CRM and third-party systems. Manages ACH deposits, receipting, tax-deductibility compliance, documentation, controls, reporting, system testing, and workflow improvements. Collaborates across Development, Finance, IT, and external processing partners while resolving donor inquiries and supporting campaign readiness.

Provides senior-level technical support for executives, resolving complex hardware, software, connectivity, mobile, Microsoft 365, endpoint, AV, and collaboration technology issues. The role proactively monitors executive technology, supports high-profile meetings and events, manages onboarding and device refreshes, documents procedures, coordinates escalations, and improves executive support services. Requires strong communication, discretion, ITSM knowledge, and the ability to work calmly with senior leaders in high-pressure situations.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmap systems, and identifying operational improvements. Partner with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives, improve product experiences, and ensure accountability across priorities.