Top Operations & Support Jobs

Serves as the first point of contact for the office while managing reception, visitors, mail, packages, conference rooms, supplies, vendors, invoices, workplace inventory, interviews, events, onboarding, and general administrative support. The role requires strong organization, communication, discretion, and proficiency with office productivity, calendar, collaboration, and video-conferencing tools.

Unpaid archival digitization intern supporting inventory, light processing, holdings maintenance, scanning, metadata entry, DAMS uploads, research requests, and digitization tracking. The intern will assist with archival materials such as paper, posters, audiovisual items, and press materials; create metrics reports; and update digitization procedures and standards. The role is fully onsite, divided between SFMOMA locations, and requires school credit.

As an SAP Payroll Implementer, you will maintain, develop, and implement the SAP Payroll module while collaborating with clients and internal teams.

Delivers GTM commercial analysis, dashboards, reporting, forecasting, workflow automation, and AI-assisted solutions. Partners with commercial, Finance, Data & Analytics, IT, and regional teams to improve decision-making, standardize metrics, validate outputs, resolve data issues, and reduce manual work. Owns assigned initiatives, documents business logic, supports testing and adoption, and develops reusable capabilities across regions.

Administer IT infrastructure, devices, identities, cloud environments, networks, and Linux servers across global sequencing labs. Maintain SOC 2 compliance, cybersecurity policies, audit evidence, vulnerability remediation, patching, endpoint protection, and access controls. Configure firewalls, VPNs, switches, and Wi-Fi, while independently leading IT projects and supporting reliable operations in a fast-growing biotech environment.

Own day-to-day corporate IT operations, including account provisioning, device deployment, MDM administration, SaaS and identity management, helpdesk support, network troubleshooting, endpoint compliance, documentation, asset inventory, procurement, and vendor relationships. The role supports macOS and Windows environments, provides onboarding assistance, and operates as the primary IT resource for the San Leandro office with occasional after-hours support and travel.

Leads day-to-day business operations and execution across sales, marketing, customer success, and service. Builds and manages teams, drives hiring and onboarding, translates priorities into measurable initiatives, improves customer lifecycle performance, removes blockers, and implements AI agents and workflows using tools such as ChatGPT and Claude. Partners with the CEO to establish repeatable processes that support customer acquisition, activation, retention, and growth.

Leads endpoint technology support operations, supervises technical support technicians, manages tier-two requests, tracks service issues, and supports customer satisfaction. Oversees inventory and asset management, desktop software deployment, technical policies, vendor relations, and hardware and software recommendations. Provides remote and in-person technical guidance while maintaining HIPAA-compliant technology operations and supporting healthcare applications.

Leads enterprise workforce planning, capacity modeling, scenario analysis, and workforce technology optimization across call center and field operations. Develops scalable workforce strategies, partners with Finance and executive leadership on budgeting and labor economics, defines performance KPIs, and drives automation and process improvements. Influences cross-functional stakeholders across Operations, Finance, HR, and Technology through advanced analytics and strategic recommendations.

Leads end-user engineering and support across endpoint management, Microsoft 365, identity services, service desk operations, executive support, asset management, and employee lifecycle processes. Manages technical teams, resolves complex escalations, improves ITSM practices, drives automation and self-service, strengthens endpoint security and compliance, manages vendors and technology costs, and uses operational metrics to eliminate root causes and improve service quality.