Top Operations & Support Jobs

Own the company’s business process automation layer by identifying inefficient workflows, designing and maintaining Google Workspace tools, integrating platforms, and building AI-powered workflows. The role partners cross-functionally to redesign processes, automate onboarding, reporting, HR, and operational handoffs, while managing validation, error handling, documentation, training, governance, and end-user support.

Provides comprehensive enrollment support to students and families across admissions, financial aid, advising, records, accounts, and transfer services. Administers the college’s AI student services platform by maintaining its knowledge base, reviewing response quality, analyzing usage, coordinating updates, and supporting responsible AI implementation. Organizes enrollment events, trains students and staff on technology, supervises work-study students, supports process improvement, and assumes One Stop Director responsibilities when needed. Evening, weekend, and campus-center work is required.

Serve as the primary technical advisor for enterprise clients, leading technical engagements, incident investigations, production troubleshooting, and high-stakes de-escalations. Analyze logs, APIs, databases, webhooks, and source code to identify root causes. Configure AI agents and coding tools to automate support workflows. Build support infrastructure, SLAs, escalation paths, and diagnostic runbooks while partnering with Product and Engineering to resolve recurring customer issues.

Owns daily EDI operations across SAP ECC, monitoring IDocs and transactions, resolving exceptions, validating mappings, and maintaining partner configurations. Leads customer and supplier trading-partner onboarding, testing, VAN-provider coordination, documentation, reporting, and continuous improvement. Collaborates with Commercial, Supply Chain, Customer Service, IT, Finance, and Warehouse teams to translate business needs into integration requirements. May lead EDI projects, coordinate external resources, support SAP customization, and develop ABAP-related skills over time.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

Provides administrative and operational support to project teams through billing, procurement coordination, invoice processing, cost tracking, document control, compliance, and project closeout. Supports Project Managers, Accounting, Risk, vendors, and field teams while maintaining accurate records and meeting deadlines. Assists with process improvement, supplier onboarding, team training, and administrative onboarding. Travel to job sites or disaster areas may be required.

Provides document production and technical support for a law firm, including creating, revising, formatting, proofreading, scanning, transcribing, filing, mailing, and tracking documents. Performs data entry, document conversions, e-discovery printing, and directory maintenance. Supports attorneys and staff with document-formatting questions, assists with training, coordinates courier and transmission services, and provides backup and emergency support while maintaining high customer service and quality standards.

This is a general expression-of-interest posting for Massman. Applicants may submit their information and indicate the types of opportunities they are interested in. Massman will retain submissions and contact candidates if a suitable position becomes available.

The Salesforce Administrator supports configuration, maintenance, security, data quality, reporting, and day-to-day operation of NMIC’s Salesforce Nonprofit Cloud environment. Responsibilities include troubleshooting user issues, providing training, managing imports and exports, building reports and dashboards, supporting testing and deployments, documenting processes, assisting with data migration, and promoting user adoption. The role collaborates with program staff, internal systems leadership, and an external implementation partner.

Serves as the first point of contact for the office while managing reception, visitors, mail, packages, conference rooms, supplies, vendors, invoices, workplace inventory, interviews, events, onboarding, and general administrative support. The role requires strong organization, communication, discretion, and proficiency with office productivity, calendar, collaboration, and video-conferencing tools.