Top Operations & Support Jobs

Provide front-desk and administrative support at a child advocacy center: greet visitors, answer and route multi-line phone calls, manage supplies and records, process subpoenas and donations, support leadership with onboarding and meeting logistics, assist in playroom/teen lounge with safety and meals, and coordinate with external partners including police and licensing.

Provides high-level administrative support to consulting professionals, including complex calendar management, travel booking, expense and time reporting, document preparation, confidential information handling, event coordination, and office services. The role requires prioritizing competing demands, resolving scheduling issues, supporting senior stakeholders, coordinating internal and external parties, assisting with facilities and reception coverage, and improving administrative processes. It is hybrid in Boston and includes approximately 10% travel.

Manages daily orchestra personnel operations for multiple ensembles, including musician scheduling, rosters, payroll, personnel records, guest musician coordination, auditions, tenure reviews, fellowship administration, tours, and Trade Agreement compliance. Serves as a key contact for musicians, conductors, and internal departments while handling sensitive personnel matters, complex schedules, changing priorities, and special projects. The role includes evening, weekend, holiday, domestic, and international work as assigned, plus seasonal relocation to Tanglewood.

Process ACH and wire transactions, support online banking platforms, assist with fraud detection, and maintain accurate electronic banking operations. The role requires strong attention to detail, technical and analytical skills, banking knowledge, effective communication, and customer service in a fast-paced operations center.

Maintains physical and electronic document systems, including filing, retrieval, distribution, scanning, invoicing, crediting, and obsolete-record disposal. Resolves document discrepancies, supports audits and inventories, prepares legal paperwork, and assists the Sales Department. Provides customer service by phone and email, schedules meetings, and performs general office duties. The role requires accuracy, organization, adherence to procedures, overtime availability, and frequent physical activity.

Supports project managers, coordinators, and senior leadership with clerical and administrative duties. Responsibilities include preparing documents, maintaining project files, collecting subcontractor records, managing supplies, arranging travel, coordinating meetings and minutes, distributing communications, handling international shipping, and requesting access credentials for government project locations. Requires strong organization, communication, confidentiality, Microsoft Office proficiency, and familiarity with construction documentation.

Leads the Product Support team’s daily operations, including scheduling, prioritization, escalations, training, documentation, and performance management. Oversees customer and technical issue resolution, monitors support metrics, improves workflows, reduces repeat contacts, and enhances first-contact resolution and customer satisfaction. Collaborates with Product Success, Engineering, Operations, and other teams to communicate recurring product issues and customer feedback. Also supports Asian-make programming and related product assistance.

Provides customer support for pest control services by answering calls, scheduling appointments, managing inquiries and complaints, entering customer and service data into a CRM, processing service orders, resolving issues, and coordinating with technicians and office staff.

Manage daily office operations, facilities, vendors, supplies, shipping and receiving, visitors, workplace readiness, and employee support. Provide onsite executive, VIP, meeting, event, and offsite logistical assistance. Coordinate repairs, maintenance, contracts, invoices, inventory, access procedures, safety, and emergency preparedness while improving the workplace experience. This is an onsite role requiring strong organization, communication, discretion, and proactive problem-solving.

Supports operational monitoring of production and pre-production systems, including incident triage, ticket and change-request review, issue investigation, escalation, reporting, documentation, and service restoration. Uses monitoring and logging tools such as Splunk and New Relic, collaborates with technical support teams, assists with testing and root-cause analysis, and participates in rotational on-call and off-hours coverage. Requires foundational programming, systems analysis, troubleshooting, networking, security, and operational knowledge.