Top Operations & Support Jobs

Serves as the first point of contact for visitors, vendors, customers, and employees. Handles calls, emails, inquiries, visitor management, office requests, orders, scheduling, vendor coordination, and building access procedures. Resolves concerns, supports daily front-office operations, responds to urgent situations, and completes administrative tasks while maintaining a welcoming, organized, and service-oriented workplace environment.

Supports UKG workforce management systems, including timekeeping, attendance, scheduling, pay rules, reporting, payroll interfaces, access, and security roles. Investigates incidents, performs audits and reconciliations, supports payroll readiness and compliance, develops reports, executes testing, maintains documentation, and assists with system releases, training, change management, and UKG Talk adoption.

Processes and verifies customer orders in an ERP system, checking quantities, documentation, materials, and project details for accuracy. Coordinates with Sales, Purchasing, Production, Design, Warehouse, Branch Management, and Accounting to resolve discrepancies and support timely fulfillment. Maintains electronic order files, work orders, deficiency reports, and standard procedures. Performs material calculations, supports model home orders, and ensures compliance with operational and audit requirements.

Owns administration of a multi-company Salesforce ERP environment, including user access, declarative configuration, data quality, bulk data management, reports, dashboards, releases, sandbox deployments, ERP migrations, vendor coordination, audit support, documentation, and user adoption. Partners with accounting and operations teams to improve workflows and support onboarding of additional companies.

Provide desktop hardware and software support, troubleshoot technical issues, install and maintain operating systems and applications, manage user accounts, and document resolutions. The role also involves cable TV and internet system installation, maintenance, and repair; equipment procurement and inventory support; user training; and collaboration on IT projects. Requires weekend work every other week, physical work at heights, lifting 50+ pounds, and a valid driver's license.

Supports company offices with help desk assistance, hardware and software troubleshooting, workstation setup, application installations and upgrades, equipment inventory, system maintenance, technical monitoring, and ongoing IT projects. Interacts with employees and vendors to provide service excellence and resolve technology issues.

Provides high-level administrative and strategic support to the President, managing complex calendars, executive communications, board meetings, records, confidential information, and organization-wide projects. Serves as a liaison among leadership, the Board, staff, donors, and external stakeholders. Coordinates executive office operations, supports onboarding, and helps align organizational priorities in a fast-paced nonprofit environment.

Manage ACH and instant-payment operations, including team leadership, transaction processing, exceptions, reconciliations, regulatory compliance, staffing, reporting, and process automation. Oversee FedNow and RTP activity, deposit operations support, external financial institution relationships, audit requests, and compliance with Nacha rules, Regulation E, UCC Article 4A, and OFAC requirements. Partner with technology, product, risk, compliance, and front-office teams to improve payment accuracy, efficiency, and operational continuity.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.

Provides frontline IT helpdesk support and administers the organization’s CRM, EMR, Microsoft 365, cloud systems, endpoints, and SaaS platforms. Builds workflows, dashboards, automations, and self-service tools; manages onboarding and offboarding; supports security, privacy, and compliance frameworks including SOC 2, HITRUST, and HIPAA. The role also trains staff, coordinates vendors, evaluates emerging technologies, and helps maintain the technology roadmap and IT budget.