Top Operations & Support Jobs

Replay invites talented candidates who do not see a conventional role that fits to describe what they have built, what they would like to own, and how they could improve the company. The opportunity is open-ended and may involve creating a function or role aligned with Replay’s data-focused business and rapid growth.

Support 2–3 senior leaders through executive coordination, project management, client contracting and invoicing, business development research, calendar and travel management, expense reporting, meeting coordination, milestone tracking, and preparation of client-ready documents. The role requires proactive organization, strong client service, confidentiality, independent judgment, and proficiency with Microsoft Office, Teams, SharePoint, and Salesforce in a fully remote environment.

Provides frontline support for a SaaS teller platform used by government clients. Responsibilities include triaging tickets, investigating application and database logs, troubleshooting configurations, applying SQL/XML/JSON updates, guiding clients, documenting findings, escalating code-level issues, and meeting service-level agreements. The role also creates knowledge-base content and improves support tools and processes while communicating technical solutions clearly to nontechnical users.

Oversee office operations, administrative workflows, resources, vendors, scheduling, onboarding, expenses, records, and employee support. Lead and develop administrative team members, maintain a professional office environment, coordinate technology resources with IT, ensure policy compliance, and support firm initiatives and continuous improvement.

Provides front-line support to consumer, small business, and commercial banking customers through phone, secure messages, chat, and digital channels. Handles account servicing, access issues, application reviews, onboarding, transaction research, and basic ACH and wire inquiries. Ensures compliance with KYC, CIP, BSA/AML, policies, and service-level expectations while mitigating risk and documenting interactions. Works remotely in a high-volume, seven-day contact center with varied scheduling requirements.

Supports sales and service operations by managing customer inquiries, quotes, orders, service requests, returns, and ongoing customer relationships. Serves as the primary liaison between customers, sales teams, and internal departments while meeting service standards and turnaround objectives. The role requires strong communication, organization, problem-solving, multitasking, and customer-service skills.

Manages trade and settlement workflows for digital asset trading and financing services, including trade entry, asset transfers, reporting, reconciliation, funding, and operational support. The role assists with counterparty onboarding, identifies risks, documents controls, supports system testing, improves processes, and collaborates with clients, exchanges, liquidity providers, product, and engineering teams.

Oversee daily corporate office operations, facilities coordination, workplace services, vendors, supplies, visitors, meetings, events, safety, security, access, office moves, and onboarding support. Coordinate with Finance, IT, HR, Legal, Marketing, and Events while supporting the COO with administrative projects and process improvements. Maintain a professional, organized, and welcoming workplace through accurate recordkeeping, issue resolution, purchasing coordination, and reliable service delivery.

Provides operational and academic leadership for a university College of Nursing. Responsibilities include curriculum coordination, faculty recruitment and development, accreditation support, clinical placement and simulation oversight, student success initiatives, scheduling, resource allocation, program coordination, and strategic initiative implementation. The role also teaches up to four nursing courses annually and requires collaboration with program directors, faculty, healthcare partners, and online nursing operations.

Supports daily school operations by welcoming visitors, handling calls and inquiries, maintaining attendance, enrollment, nutrition, and other records, processing payments, managing correspondence, supervising scholars, communicating with families and partners, and supporting school events. The role requires strong interpersonal skills, accurate data entry, organization, confidentiality, and commitment to serving students in an inclusive school community.