Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.
Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a “perfect job.” Come find out what Anritsu has to offer you!
As a Customer Operations Representative in our Morgan Hill, CA office, you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when a customer calls to inquire about our products and services through to delivering the product or returning an item from Service. You will be interacting with many people within the organization so strong communication skills are crucial. As the responsibilities of this role can be varied, problem solving skills are also key for your success.
Key Responsibilities include:
- Build loyal customer relationships via telephone, offering personal attention and exceptional service.
- Pre-sales and/or post-sales customer support
- Primary contact for our Sales Teams and external customers.
- Efficient processing of Service quotes, orders, and requests received in a timely and efficient manner – meeting our Customer Satisfaction and turn-around time objectives.
- Act as liaison between customers and internal organizations
- Effective communication to all levels of the organization and external customers to ensure quality service.
- Manage the day to day relationship within our customer base.
- Ensure business process and service standards are met.
- Promote a positive and teamwork environment.
- Keep management informed of any changes or significant concerns that impact the department.
- This position will be reporting to the Customer Operations Supervisor based in Morgan Hill
Requirements:
Essential:
- Be proficient or have advanced knowledge of Microsoft Office, Internet functions and basic computer skills.
- Be professional in appearance and communication with excellent phone skills.
- Have strong interpersonal as well as excellent verbal and written communication skills.
- Be highly organized and able to coordinate different tasks. Have experience interacting professionally with internal and external customers.
- Be a problem solver who can make solid job related decisions with critical thinking and root cause analysis skills.
- Work well as a team member and team contributor
- Flexible hours
Preferred:
- Possess an Associates or Bachelor’s Degree in Business Administration
- SAP experience
- Salesforce experience
- Order Management/Order Entry experience in a Service environment
In order to be successful in this role, the following competencies and behavior skills are required:
- The candidate must be comfortable in a dynamic, fast paced business environment.
- Be highly organized and able to coordinate different tasks.
- Be driven, highly self-motivated, energetic, and experienced interacting professionally with customers.
- Be analytical and able to make good job related decisions
- Be goal-driven and achievement oriented
- Be self-motivated, disciplined and resolution/solution oriented
- Possess ability to multi-task and prioritize daily responsibilities
- Remain calm under pressure
The hourly salary range for this position is $24.80/hr - $40.67/hr. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Advanced proficiency in Microsoft Office, internet functions, and basic computer skills
- Professional appearance and communication with excellent phone skills
- Strong interpersonal, verbal, and written communication skills
- Highly organized with the ability to coordinate multiple tasks
- Experience interacting professionally with internal and external customers
- Problem-solving, critical thinking, and root cause analysis skills
- Ability to work effectively as a team member and contributor
- Flexible hours
- Associate's or Bachelor's degree in Business Administration
- SAP experience
- Salesforce experience
- Order management or order entry experience in a service environment
Anritsu Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Anritsu Company and has not been reviewed or approved by Anritsu Company.
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Healthcare Strength — Health coverage is described as strong and comprehensive, with multiple plan options and low out-of-pocket costs cited in some locations. Breadth across medical, dental, vision, EAP, and disability strengthens perceived value.
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Leave & Time Off Breadth — PTO is characterized as generous, with examples noting substantial starting allocations that increase with tenure alongside paid holidays. Time off and flexibility often bolster overall satisfaction even when cash pay is conservative.
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Retirement Support — A 401(k) with employer match and quarterly profit sharing are part of the package. These components help lift the total compensation picture even where base pay feels mid-market.
Anritsu Company Insights
What We Do
Since 1895 Anritsu has been leading the way as a pioneer in information communications equipment, contributing to the evolution and development of communications technologies. Anritsu has since expanded its business to include test and measurement instruments and quality assurance inspection equipment for food products and currently operates four primary businesses; Test and Measurement, Product Quality Assurance(PQA), Environmental Measurement, and Sensing and Devices. <Anritsu Group Social Media Policy> https://www.anritsu.com/en-us/about-anritsu/corporate-information/corporate-governance/social-media-policy
