Top Operations & Support Jobs

Provides technical support to customers through written and verbal channels, troubleshooting products, configurations, and API integrations. The role requires explaining technical concepts clearly, documenting issues and resolutions, escalating defects, creating help documentation, and delivering occasional product walkthroughs. The representative will develop expertise in Smarty’s API-based products, collaborate with internal teams, and share customer insights to improve support processes and products.

Manages special education documentation, IEP and 504 files, timelines, meetings, compliance reporting, audits, service logs, progress reports, and behavioral data. The coordinator writes and finalizes IEPs, maintains SER and PowerSchool records, supports testing accommodations, develops FBAs and BIPs, trains school staff, and collaborates with teachers, service providers, nurses, families, and administrators to ensure compliant, high-quality services for students with disabilities.

Provides first-line support to merchants and partners through phone, email, and live chat. Resolves product, service, hardware, and software issues; escalates complex problems; documents interactions; and coordinates with internal teams. Supports merchants with PCI compliance questionnaires and scans, provides terminal and software training, updates databases, and follows issues through resolution.

Own planning, allocation, forecasting, KPI reporting, billing accuracy, and automation for Customer Operations. Build and maintain models and systems (work orchestration, resource forecasting, billing QA), automate repetitive work with scripting/AI, drive process improvements, and present actionable insights to senior leadership.

Supports two Co-Founders through calendar management, meeting logistics, travel coordination, expense reporting, and confidential administrative assistance. Oversees office organization, supplies, vendors, building communications, maintenance, deliveries, onboarding preparation, and employee office needs. Uses technology, AI, and automation to improve workflows while ensuring office operations align with the company's sustainability standards.

Provides first-response help desk support, logs and troubleshoots user issues, supports business applications, documents resolutions, follows up with end users, and assists with site support and project assignments. Requires knowledge of Microsoft Windows, Windows Server, Active Directory, Office 365, and Microsoft Office applications, along with strong communication and organizational skills.

Lead Disability Rights Louisiana’s approximately 50-person organization, overseeing strategy, programs, compliance, finances, fundraising, human resources, and staff development. Build trust with the Board, employees, union, funders, policymakers, and disability communities. Represent the organization publicly, strengthen partnerships, guide advocacy and community organizing, diversify funding, and advance diversity, equity, inclusion, and accessibility while managing a $5 million budget and supervising nine senior leaders.

Provides administrative and operational support for a shopping mall, including reception, scheduling, records, reports, supplies, accounting transactions, tenant lease documentation, vendor compliance, and janitorial and security coordination. Uses Yardi to process payments, leases, tenant information, invoices, and documentation. Supports mall marketing events and assists management with property walks, incident reporting, and daily operations.

Supports workplace and office operations in a fully onsite headquarters role. Responsibilities include coordinating events, communicating internally, arranging travel, shipping and tracking swag, managing mail and clinic devices, administering access and parking cards, and setting up team meetings. The intern also welcomes employees and visitors, provides tours, handles unexpected situations, and identifies process improvements.

Analyzes and improves organizational processes to increase productivity, reduce waste, lower costs, and enhance operational efficiency. Conducts data analysis, creates process maps, identifies inefficiencies, recommends solutions, and leads strategic change initiatives. Collaborates with cross-functional teams, manages multiple projects, adapts to changing business needs, and supports continuous improvement across production and administrative functions.