Top Operations & Support Jobs

Part-time musicians support Ailey Extension dance classes by providing live music for the weekly class schedule, supporting instructors and students, and advancing the Alvin Ailey Dance Foundation’s mission and educational programming.

Part-time Federal Work-Study employment for USAHS students in areas such as healthcare, education, literacy, wellness, and tutoring. Students gain work experience while earning educational assistance funds and may participate in community service. Applicants must communicate effectively, maintain confidentiality, work flexible schedules, build positive relationships, maintain a cumulative USA GPA of at least 3.0, remain in good academic standing, and not be first-term students. Positions are not guaranteed and may require faculty recommendations.

Provides clerical and customer service support to employee benefits producers and service teams. Responsibilities include maintaining prospect and customer files, answering phones, preparing proposals and presentations, entering data into agency systems, processing billing requests, maintaining office supplies, and ensuring data accuracy. The role requires strong communication, organization, prioritization, typing, teamwork, and Microsoft Office skills.

Supervises Audience and Patron Services Representatives, ensuring high-quality phone, online, and in-person customer service. Responsibilities include coaching, call reviews, scheduling, escalated complaint resolution, inbound sales support, performance monitoring, reporting, policy compliance, and meeting revenue and service targets. The role also communicates customer solutions, maintains staff resources, supports process improvements, and coordinates with venue operations, box office, marketing, philanthropy, and other organizational teams.

Provides Tier 1 IT support for hardware, software, networks, IP phones, mobile devices, peripherals, and specialized equipment. Handles helpdesk inquiries, equipment setup, repairs, inventory, system monitoring, user training, troubleshooting, and vendor escalation. Supports after-hours helpdesk coverage and recommends technology improvements. The role is fully in-office in New York and requires strong customer service, organization, communication, and technical troubleshooting skills.

Provides administrative support through new-hire processing, documentation control, data entry, invoicing, employee-event organization, workforce-provider communication, and material and equipment purchasing and tracking. Maintains schedules, confidentiality, and accurate records while supporting site operations. Requires strong organization, communication, prioritization, and Microsoft Office skills, plus reliable transportation.

Manage customer orders and order-to-cash processes, including order entry, pricing, delivery scheduling, invoicing support, and issue resolution. Partner with supply chain, commercial, and account management teams to improve customer satisfaction, identify upselling opportunities, support digital commerce, and implement process improvements. Prepare reports, manage customer accounts and eCommerce tools, and provide backup support across the Customer Experience Team.

Provides clerical and administrative support, including data entry, word processing, phone coverage, scheduling, mail processing, filing, reporting, meeting notes, and visitor reception. Maintains office supplies and equipment, coordinates projects, manages spreadsheets using Excel formulas, VLOOKUP, and PivotTables, and supports DHS and managed-care requirements. Requires a high school diploma and at least two years of administrative experience, including one year in healthcare, social services, or insurance.

Provides onsite second-line IT desktop support to business users. Responsibilities include resolving ServiceNow incidents and requests, assisting with basic Windows and Microsoft issues, setting up and collecting computer equipment, installing software and endpoint security tools, maintaining documentation, and following authorization and security procedures. The position is a paid, full-time summer internship requiring 40 hours per week onsite in Assumption, Illinois.

The Chief Operating Officer will lead day-to-day execution across guest experience, sales, marketing, technology, finance, and people operations. This role translates company strategy into measurable results, establishes repeatable operating systems, manages department leaders, owns P&L performance, improves workflows through AI and automation, and protects guest experience while scaling the business. The COO will partner closely with the founder and CEO on priorities, accountability, staffing, capacity planning, and operational decisions.