Top Operations & Support Jobs

Provides member and team support across branch, email, phone, text, and web messaging. Assists with financial transactions, resolves inquiries, learns credit union policies and regulations, contributes to operational improvements, and leads special projects. Prepares progress reports and presents project results to senior management.

Provides staff for contract roles such as janitorial, assembly, and light manufacturing. Responsibilities include completing assigned daily work to contract standards and communicating weekly with the Goodwill Business Service Director. Candidates must follow directions, communicate clearly, demonstrate kindness and patience, and work independently or collaboratively. No education or prior experience is required. Schedules and hours vary by contract, typically Monday through Friday during daytime hours.

Provides second-level remote software support to customers through phone, email, and chat. Diagnoses software issues, collaborates with development teams, documents problems, creates knowledge-base content, trains customers, and participates in on-call coverage. Requires familiarity with databases, Windows, programming languages, networking, material handling, and customer service. Includes approximately 5% travel to customer and company locations.

Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

Provide hands-on and phone-based technical support for industrial laser systems. Troubleshoot hardware and software issues through customer calls, digital tickets, remote diagnostics, schematics, and electrical testing equipment. Escalate unresolved issues and coordinate field service visits. Perform in-house testing, diagnostics, and repairs on customer equipment, document service activity, and support field technicians during onsite customer visits as needed.

Supports office operations by receiving and distributing communications, maintaining office spaces, supplies, and equipment, processing shop drawings, delivering items, and serving internal and external customers.

The Office Manager coordinates daily office operations, administrative workflows, vendor relationships, onboarding logistics, facilities support, records, events, budget tracking, and administrative team coverage. The role partners with market leadership and corporate teams, maintains confidential information, resolves operational issues, and identifies process improvements. Responsibilities include managing office resources, licensing support, supplies, equipment, meetings, and communication across teams.

Provides entry-level support for semiconductor customer programs, including order tracking, documentation, CRM and ERP data maintenance, customer communications, reporting, scheduling, and cross-functional coordination. Assists with change requests, deliverable tracking, meeting materials, issue resolution, and continuous improvement while maintaining accurate program records and supporting positive customer experiences.

Serves as the Wilmington office’s primary contact for calls, visitors, and online inquiries. Provides administrative support by creating customer accounts, routing requests, maintaining conference and training rooms, ordering supplies and food, booking executive travel, handling mail and FedEx shipments, and completing general office tasks. Requires strong communication, organization, attention to detail, independence, and Microsoft Office proficiency.