Top Operations & Support Jobs

Provides technical support to end users by resolving help desk tickets, provisioning workstations, troubleshooting connectivity and file-sharing issues, diagnosing hardware problems, and supporting Active Directory and Microsoft 365. The role also maintains workstation and wire organization, catalogs IT assets, and helps ensure reliable organizational connectivity.

Leads franchise development and strategic growth initiatives, including market optimization, new center openings, M&A, network planning, renewals, transfers, and closure mitigation. Manages relationships with franchisees and internal stakeholders, oversees franchise incentives and policies, leads negotiations, and coordinates with Finance, Operations, Development, and Legal. Directly manages Real Estate, Market Planning, and Franchise Development functions while supporting long-term European Wax Center franchise strategy.

Provides hands-on IT support across employee troubleshooting, identity and access management, device lifecycle management, SaaS administration, security compliance, and process improvement. Responsibilities include onboarding and offboarding users, managing permissions and MFA, maintaining laptops and inventories, administering cloud applications, documenting procedures, and resolving technical issues. The role requires working Monday through Friday, 9 a.m. to 5 p.m. Eastern Time, with opportunities for increasing responsibility.

Provide high-impact administrative and operational support to the CFO and LIFT leadership (Legal, Finance, IT). Manage complex calendars across time zones, coordinate domestic and international travel using Concur, prepare executive presentations and materials with master-level PowerPoint skills, handle expense reports, schedule meetings and logistics, support special projects, ensure adherence to PCI/cGMP/GCP guidelines, and maintain discretion with confidential information. Travel approximately 20% and work flexible hours as needed.

Own and optimize end-to-end go-to-market processes across Marketing, SDR, Sales, and Customer Success. Define lifecycle stages, routing, prioritization, governance, SLAs, KPIs, documentation, and process requirements. Translate GTM strategy into scalable business logic and partner with CRM and Systems teams on implementation. Drive adoption, training, process health, and continuous improvement using 6sense and related revenue tools. This is a process architecture and governance role, not a systems administration, campaign execution, reporting-only, or ticket-support position.

Serve as front-desk first contact; answer calls and greet visitors, screen and route inquiries, schedule and check clients in, maintain waitlists/referrals/files, process DHS e-Intervention referrals, perform basic clerical and mail duties, assist clinical staff, and manage supplies/donations while promoting equity and trauma-informed practices.

Manages the administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement of hotel business applications. Supports PMS, POS, retail, finance, workforce, guest service, reporting, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change and access controls, supports audits, trains users, and assists with technology projects in a 24/7 hospitality environment.

Supports executive leaders by managing complex calendars, meetings, travel, communications, confidential information, and enterprise coordination. Organizes events, tracks initiatives, maintains records and business systems, improves administrative workflows, and prepares reports, dashboards, presentations, budgets, and expense information. Serves as a liaison across executives, employees, customers, partners, and community stakeholders while using technology and automation to improve organizational effectiveness.

Own cross-functional business operations across people operations, recruiting, vendors, systems, compliance, events, executive support, planning, and finance operations. Build scalable processes, dashboards, automations, and sources of truth while coordinating stakeholders and driving special projects. Manage accounts payable, receivable, reconciliations, onboarding, offboarding, reporting, and leadership materials in a fast-moving startup environment.

Lead P&L performance and operational improvement across portfolio companies by driving revenue growth, margin expansion, and adoption of Shield's AI platform. Manage forecasts, budgets, and cross-functional initiatives; support onboarding; build automation and low-code solutions; coach local leadership and implement standardized processes to scale operations and strategic growth.