Help Desk Specialist

Posted 2 Days Ago
Be an Early Applicant
St. Louis, MO, USA
In-Office
25K-50K Annually
Junior
Energy • Manufacturing • Renewable Energy
Interco is an R2v3 certified electronics and nonferrous metals recycling company headquartered in St. Louis Missouri.
The Role
Provides technical support to end users by resolving help desk tickets, provisioning workstations, troubleshooting connectivity and file-sharing issues, diagnosing hardware problems, and supporting Active Directory and Microsoft 365. The role also maintains workstation and wire organization, catalogs IT assets, and helps ensure reliable organizational connectivity.
Summary Generated by Built In
Company Description

Interco is a global metals trading and recycling company headquartered in St. Louis with facilities in Missouri and Illinois. The company buys, sells, and processes nonferrous metals and electronics scrap worldwide utilizing established partnerships with end consumers in the United States, Europe, Latin America, and Asia.

www.intercojobs.com 

Job Description

Interco has an opening for a skilled Help Desk Specialist in the IT department. The ideal candidate is a highly organized individual that has excellent customer service skills as well as strong technical skills. This Help Desk Specialist is responsible for providing technical support to end-users, maintaining hardware and software systems, and ensuring seamless connectivity across the organization.

Responsibilities Include: 

  • Resolve help desk tickets
  • Provision workstations
  • Troubleshoot connectivity and file share issues
  • Diagnose hardware issues
  • Work with Active Directory and Microsoft O365 
  • Workstation and wire management
  • Catalogue IT assets

Qualifications

  • Bachelor's degree in computer science or computer information systems or a related major
  • At least two years of experience as a desktop support technician or similar role 
  • Experience in a domain environment

Additional Information

Compensation: 

  • $40,000-$50,000 Annually 
  • 100% Company-paid Medical, Dental, Vision 
  • Accelerated paid Vacation time 
  • Paid vacation Christmas Eve through – New Year’s Day for all employees 
  • 401(k) with generous company match after one year 
  • 100% Company-paid Short-Term Disability, Long-Term Disability 
  • Company paid $25K life insurance policy 
  • Salary plus annual performance review and bonus 

As a matter of company policy, Interco do not sponsor employment visas or hire from out of the USA, nor does Interco sponsor candidates who do not currently reside within the USA without an existing H-1B visa. 

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time, including assigning or reassigning job duties or eliminating this position at any time. 

Candidate information will be kept confidential according to EEO guidelines. 

Work remotely: No 

www.intercojobs.com 

Company Information 

Interco has been recycling computers, batteries, metals, and electronics with a focused track record of innovation and integrity since 1996. The company specializes in the placement of smelter-ready materials catering to commercial, industrial, dealer, and government organizations nationwide.  

The Interco recycling facilities are separated into three departments: nonferrous metals, computers and electronics, and battery processing. The nonferrous facility is located on the 40-acre main campus in Madison (IL) while the computers and electronics are processed in Edwardsville where the Administrative and some logistics offices are located. The commercial department is located on The Hill in St. Louis. 

www.intercojobs.com  

Skills Required

  • Bachelor’s degree in computer science, computer information systems, or a related major
  • At least two years of experience as a desktop support technician or in a similar role
  • Experience working in a domain environment
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The Company
HQ: Madison, IL
116 Employees
Year Founded: 1996

What We Do

Interco is an American global recycling company headquartered in St. Louis, Missouri with facilities in Missouri and Illinois. The company is an industry leader providing recycling services to companies throughout the western hemisphere. Interco has been recycling computer, batteries, metals, and electronics with a focused track record of innovation and integrity since 1996. The company specializes in the placement of smelter-ready materials catering to commercial, industrial, dealer, and government organizations nationwide. The Interco facilities include the patent-pending 225,000 sqft Critical Mineral Recovery™ lithium-ion battery recycling plant in Fredericktown, Missouri. The Interco team — consisting of commercial, logistics, administrative, and operations departments — delivers innovative solutions, competitive pricing, and world-class service throughout the supply chain. The company's primary focus is creating and executing efficient solutions for both suppliers and customers. Additionally, the Interco Trading Division utilizes the company's strong logistics and international regulatory knowledge base to facilitate the global transportation of our cargo to and from countries on all corners of the world. in 2016 Interco added plastics and polymers to the growing list of material to be recycled and in 2017 industrial papers and baled cardboard were added as well providing the company's industrial and government accounts a single source solution for end-to-end recycling solutions.

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