Top Operations & Support Jobs

Process customer orders, provide shipment and order-status updates, allocate inventory, maintain records, and resolve changes, returns, discrepancies, billing, and credit issues. Collaborate with sales, logistics, accounting, pricing, purchasing, and inventory teams to support fulfillment and customer satisfaction. Assist with process improvements, special projects, and performance metrics while ensuring accurate, timely communication.

Supports global credit business applications through hands-on user assistance, troubleshooting, SLA management, performance monitoring, configuration administration, vendor coordination, and root-cause remediation. The role maintains application, server, security, data, and integration standards; supports production transitions; identifies automation opportunities; and documents resolutions. It partners with business stakeholders, engineering teams, vendors, and fund administrators to ensure reliable application operations and adoption.

Oversee daily operations and performance across multiple sales programs. Manage program managers, team leads, staffing, KPIs, sales productivity, operational efficiency, and client relationships. Launch new programs, coordinate training and workforce planning, implement corrective action plans, analyze financial and sales performance, establish SOPs, and provide strategic recommendations to executive leadership.

Build and maintain AI-assisted workflows, automations, integrations, internal tools, reports, and dashboards. Investigate failures, improve data reliability, monitor systems, document processes, support access and recovery, and train team members. The role requires hands-on ownership from problem definition through implementation and ongoing support, with careful attention to accuracy, privacy, security, and operational reliability.

Provides desktop and help desk support across campus, remote offices, and home-office environments. Installs, configures, and troubleshoots Windows, Linux, and macOS workstations, peripherals, network issues, servers, Microsoft Teams, and enterprise applications. Collaborates with global IT teams, supports projects, documents procedures, trains users, evaluates hardware and software, and ensures customer satisfaction and issue resolution. The role requires a strong on-site presence in Walnut Creek and occasional off-hours support.

Supports the CEO through business planning, KPI governance, executive reporting, board and investor readiness, and cross-functional execution. Maintains initiative trackers, consolidates departmental metrics, manages risk registers, coordinates executive meetings, and delivers strategic analysis on pricing, market benchmarking, and M&A. The role also coordinates external legal, insurance, intellectual property, and audit advisors while ensuring commitments and operational priorities remain on track.

Leads YMCA operations when senior leadership is absent, supervising the building, grounds, staff, volunteers, safety procedures, emergencies, and member service desk. Builds relationships with members, supports enrollment and program participation, oversees desk services, maintains records and cash controls, monitors cleanliness and signage, trains staff, and completes shift reports. Requires strong communication, customer service, organization, and problem-solving skills, along with an associate degree or equivalent experience.

Provides administrative and clerical support to the Community Living Services Program Director and staff. Responsibilities include coordinating meetings, maintaining calendars and records, entering data, preparing reports, processing invoices, supporting budget monitoring and accreditation, managing office communications, and maintaining organized office operations.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.

Greet visitors, manage reception duties, answer and direct calls, handle mail and office supplies. Provide administrative and executive support including scheduling, travel coordination, document preparation, company card tracking, and event planning. Maintain confidentiality, support HR projects, and ensure a professional office environment.