Top Operations & Support Jobs

General application for prospective ITS team opportunities. The Talent Acquisition team will review the applicant’s experience, education, and background to match them with an available position. U.S. citizenship is required, and Secret or Top Secret clearance is preferred.

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.

Leads a customer-facing Managed Services organization supporting multiple external customers. Oversees service delivery, technical operations, customer satisfaction, staffing, team development, SLAs, utilization, ticket performance, escalations, budgeting, profitability, and continuous improvement. Partners with Sales and leadership on customer transitions, solution design, technology strategy, automation, AI adoption, and service growth. Requires substantial MSP leadership experience, technical-services management expertise, and the ability to scale operational processes.

Supports the development, editing, maintenance, review, and validation of product manuals, instruction sheets, and technical documentation for hand and power tools. Collaborates with engineering, product design, regulatory, marketing, quality, and manufacturing teams to translate technical information into clear content. Assists with documentation process improvements, templates, organization, quality standards, regulatory requirements, and brand guidelines.

Process customer purchase orders in Epicor Kinetic, review order accuracy, prepare acknowledgments, maintain production documentation and records, and support customer service operations. The role also involves answering phone calls, resolving order discrepancies, performing data entry, and completing administrative tasks. Success requires accurate typing, Microsoft Office proficiency, strong organization, attention to detail, communication skills, basic math ability, and professional customer service.

The job posting contains only applicant account and application instructions for Trine University. No duties, responsibilities, or qualifications for the Help Desk Specialist role are provided.

Supports payment operations across chargebacks, disputes, refunds, settlements, and processor monitoring. Responsibilities include preparing representments, tracking payment KPIs, coordinating documentation with sellers and internal teams, investigating routine payment issues, responding to Tier I-II inquiries, and maintaining standard operating procedures. The role is remote and designed for early-career professionals developing expertise in payments, risk, fraud, and payment optimization.

Leads Project Kitty Hawk’s student re-enrollment initiative by developing outbound engagement strategies, segmenting stop-out populations, managing four specialists, and monitoring performance metrics. Responsibilities include hiring, coaching, playbook development, campaign coordination, CRM and data integrity oversight, compliance with FERPA and TCPA, institutional partner collaboration, and quantitative and qualitative reporting. The role continuously improves outreach channels, prioritization, messaging, and operational processes to increase student re-engagement and successful return to enrollment.

Provides phone, email, and in-person technical support for Trimble geospatial hardware and software. Diagnoses hardware and software issues, documents cases and resolutions in HubSpot, develops troubleshooting procedures, identifies recurring support trends, and assists customers with field and office technology. The role also involves occasional travel, customer training or seminars, and flexible after-hours support.

Manages office operations, facilities, vendors, supplies, events, employee workplace experience, onboarding support, fleet and field equipment, budgets, invoices, health and safety, and office-related projects. Coordinates with People Operations, Marketing, Business Development, IT, landlords, contractors, and service providers to maintain efficient, welcoming, compliant, and cost-effective workplaces across one or more locations.