Top Operations & Support Jobs

Develops long-term contact center volume, workload, and staffing forecasts for 3–18 months. Converts forecasts into FTE requirements, hiring plans, and ramp schedules; models attrition, shrinkage, seasonality, and growth scenarios; maintains capacity models; monitors forecast accuracy; partners with Finance and Recruitment on budgets and headcount; and recommends actions to address capacity gaps.

Provides administrative support to the Grid Interconnection Department by coordinating schedules, meetings, interviews, onboarding, access and equipment setup, expense reports, help requests, data processing, and departmental procedures. Supports recruiting activities, maintains confidential information and records, and assists management and engineering staff with routine administrative tasks.

Leads wholesale customer support escalations, high-volume order processing, ERP and Zendesk workflows, account reconciliations, credits, billing corrections, returns and warranty claims. Coordinates with sales, accounting, and warehouse teams to improve fulfillment accuracy and resolution times. Supports SOP development, onboarding, training, quality audits, and process improvement while maintaining high B2B service standards.

Oversees affidavit processing and business-record accuracy, researches and verifies court documents, represents the company in court, coordinates with legal and external partners, audits records, resolves process issues, trains staff, performs notarizations, and manages affidavit-related communications and exceptions.

Provides Tier III technical support for internal users and administers Windows endpoints, applications, printers, scanners, and workplace technology. Responsibilities include SCCM and Intune endpoint management, migration support, Microsoft Defender and Group Policy administration, Power Platform support, basic networking, system monitoring, and troubleshooting. The role is fully on-site and requires strong customer service, problem-solving, and technical support skills.

Provides high-level administrative and operational support to the General Counsel, Chief Compliance Officer, attorneys, and Board-related activities. Responsibilities include complex calendar management, Board and committee meeting coordination, meeting materials and records, document and systems maintenance, travel arrangements, invoice and expense processing, budget support, and liaison duties with executives, directors, attorneys, and stakeholders. The role requires discretion, organization, professionalism, and the ability to manage competing priorities across Bethesda and Washington, DC offices.

Supports faculty, staff, and students in using academic technologies effectively and responsibly. Administers and troubleshoots learning-management systems, integrations, provisioning, and related platforms; provides training and consultation; and partners with faculty and instructional design staff on AI-supported teaching, accessibility, privacy, assessment, and academic integrity across in-person, hybrid, and online courses.

Supports CTS sales and accounting operations by overseeing dealer and customer invoicing, making billing adjustments, resolving duplicate or incorrect charges, entering and completing sales orders, and completing goods receipts. The role coordinates with dealers, sales, procurement, accounting, controlling, and shop-floor teams to resolve discrepancies. Strong organization, communication, multitasking, MRP knowledge, and relevant experience are required.

Leads Customer Support, Payments, and Product Operations across Latin America. Manages operations leaders and teams, owns SLAs, KPIs, quality, costs, capacity planning, and process optimization. Drives automation and AI initiatives, strengthens controls and QA, partners with Product, Engineering, Growth, Risk, Legal, and Finance, manages escalations, and reports operational performance to leadership.

Serve as the primary support contact for small business banking clients through phone, chat, and email. Assist with app use, account opening, SBA loan applications, payments, cards, deposits, and account servicing. Troubleshoot technical issues, document interactions, manage Jira tickets, coordinate with engineering, maintain knowledge resources, communicate updates, and identify improvement or upgrade opportunities while following banking regulations and procedures.