Top Operations & Support Jobs

Investigate and resolve second-line technical support issues across Orbital’s AI products. Responsibilities include diagnosing bugs using logs, traces, monitoring, and AI tools; reproducing issues; escalating serious incidents; communicating clearly with customers and internal teams; improving runbooks; and contributing guided, low-risk bug fixes. The role supports US teams and offers growth toward engineering or product responsibilities.

Leads payroll connection and integration operations, managing managers and frontline teams while driving throughput, SLA performance, quality, compliance, and customer experience. Partners with payroll providers and internal Product, Engineering, Sales, and Customer Success teams to resolve integration issues, improve processes, manage risk, and influence product roadmaps. Uses operational data, capacity modeling, root-cause analysis, and automation to scale teams and deliver strategic initiatives.

The School Director leads school strategy, instructional quality, student achievement, staff supervision, curriculum development, school culture, daily operations, stakeholder relationships, hiring, performance evaluation, compliance, reporting, and budget management. The role oversees teachers and school-based staff while promoting equity, personalization, authentic work, collaborative design, and a positive educational environment for students, families, and employees.

Supervises daily help desk operations, leads and trains technicians, manages ticketing workflows and escalations, monitors SLAs and performance metrics, administers help desk systems, and coordinates with IT teams to resolve technical issues. The role also oversees hardware and software inventory, license administration, policy compliance, procedure improvements, staff performance, and end-user support for field and home-office personnel.

Leads Tier 1 and Tier 2 technical customer support teams, coaching employees and managing service quality, staffing, workflows, and support metrics. Partners with Product, Engineering, QA, Customer Success, and Implementation to resolve recurring issues and improve the product. Develops AI strategies for ticket triage, knowledge management, quality assurance, analytics, and workflow efficiency while maintaining strong customer outcomes.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Own the company’s operating cadence, including leadership meetings, business reviews, planning, and goal tracking. Prepare board and investor materials, analyze business performance, and lead strategic projects for the CEO and CFO. Design scalable internal processes, support market and partnership evaluations, and drive cross-functional initiatives to completion. The role requires strong analytical, communication, ownership, discretion, and ambiguity-management skills.

Supports tailoring studio operations by organizing garment workflows, tracking alterations, preparing store deliveries, scheduling fittings, responding to customers, maintaining records, coordinating with stores and tailors, and keeping the studio organized and presentable.

Administers and supports business applications, Microsoft 365, Apple devices, mobile technologies, warehouse systems, and company hardware. Provides troubleshooting, end-user training, asset management, cybersecurity monitoring, technical project support, system maintenance, documentation, and onsite or remote assistance across offices, warehouses, and distribution facilities.

Maintains and supports broadcast hardware, IT systems, servers, networks, and industry-specific software for a 24/7 television station. Installs, troubleshoots, repairs, and documents equipment across studio, transmitter, vehicle, and remote locations. Performs security updates, supports technical projects, handles occasional field and building maintenance, and communicates issue status and solutions. Requires flexible on-call availability, physical work, and operation of news-gathering vehicles.