Top Operations & Support Jobs

Provides operational and administrative support to the CEO and team, including client onboarding, relationship management, handling client concerns, team leadership during the CEO’s absence, and maintaining client-specific policies and procedures. The role requires reliable full-time availability, strong communication and documentation skills, proficiency with VoIP and company technology, and the ability to work remotely with occasional Fort Worth office attendance.

Provides front-desk and administrative support by answering phones, greeting visitors, managing mail and messages, performing clerical tasks, maintaining postage records, and coordinating office equipment repairs. The role also supports facility organization, member documentation, confidentiality, disability-rights advocacy, and independent-living programs. Requires effective communication, basic computer skills, organization, supportive counseling and crisis-intervention abilities, and local transportation for community outreach.

Provides advanced technical support to AVEVA software customers through phone, email, and chat. Troubleshoots software, installation, commissioning, compatibility, automation, and MES issues; documents resolutions in CRM systems; creates technical knowledge content; supports product quality initiatives; and leads knowledge transfer for junior staff. The role may include technical presentations, customer events, on-call support, and limited domestic and international travel.

Leads Customer Operations for Gainsight’s AI-native service, building infrastructure to capture renewal roadblocks, prioritize improvements, and convert findings into SOP, workflow, and product requirements. Assesses customer CRM, CPQ, integrations, and data quality; optimizes renewal processes and system hygiene; tracks automation outcomes; and leads Customer Operations Managers. Partners cross-functionally with Product, Engineering, QA, Delivery, Sales Operations, and RevOps while developing AI-enabled operational capabilities.

Own the partner lifecycle from qualification and onboarding through technical activation, engagement, field participation, storytelling, health reviews, and offboarding. Build and maintain the partner system of record, coordinate Engineering and other internal teams, develop engagement programs, support integrations and deployments, coordinate approved co-marketing, and track ecosystem health metrics. The role requires strong program operations, relationship management, technical literacy, cross-functional communication, and periodic travel.

Leads forecasting, business intelligence, and go-to-market strategy for new product GMV and out-of-stock performance. Owns key business metrics, conducts complex analyses, develops strategic recommendations, and presents insights to leadership. Partners with Product, Revenue, Data Science, Sales, Marketing, and other teams on cross-functional initiatives, operational processes, and growth strategies.

Works directly with the COO to solve cross-functional business problems, build financial models and business cases, support planning, develop KPIs and executive reporting, improve business systems and workflows, and lead strategic initiatives across Finance, Operations, Engineering, HR, and leadership. The role requires independent judgment, strong analysis, and ownership from initial investigation through implementation.

Administer accommodated student exams, following director instructions while protecting confidentiality and academic integrity. Securely collect and return examinations to faculty, monitor the digital camera system, report concerns, maintain accurate proctoring records, and support testing program operations.

The Dean of Students leads the Upper School Office of Student Life for more than 700 boarding and day students. Responsibilities include student wellness, discipline, crisis management, leadership programming, handbook and policy oversight, family communication, staff supervision, budgeting, and residential administration. The role collaborates with academic, counseling, equity, residential, and faculty leaders; supervises several program directors and coordinators; advises students; and participates in weeknight and weekend administrator-on-duty responsibilities while living on campus.

Provides high-level administrative support to executive leadership and senior leadership teams. Manages calendars, email, priorities, travel, expenses, meetings, events, communications, and confidential information. Coordinates stakeholders, prepares meeting materials, records outcomes, tracks action items, and improves administrative processes. Requires professionalism, discretion, strong organization, and flexibility to support changing business needs, including occasional work outside standard hours.