MUST LIVE IN THE DALLAS/FORT WORTH AREA FOR IN PERSON TRAINING & MEETINGS!!
If your true calling is to make other people's day and create order out of chaos, we want to hear from you! Every single day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our small business customers grow their business & ultimately make the world a better place!
What is an Operations Assistant?
Our team works remotely from home & headquarters in Fort Worth, Texas (Clearfork Area). Our technology enables us to be a virtual extension of our clients' teams and make a direct impact on their business each and every day. If you are highly organized, process-driven, and ready to step up to the plate, then read on.
As an Operations Assistant with Annie Admin, you will be the operational backbone of our team. You will assist the CEO with day-to-day needs and seamlessly step in to lead the team in the CEO's absence. You will take our client relationships further by conducting stellar onboarding calls with new clients, addressing f
eedback professionally, and handling difficult conversations or client concerns with grace. If you have a true can-do attitude and believe that anything is possible with the right amount of effort, then this role is for you. Be prepared to master our VoIP system, become deeply knowledgeable about all Annie Admin clients, and own the crucial process of updating policies and procedures for each account.
Your Work DNA
- You are process-oriented, detail-oriented, and highly organized. Your positivity and can-do attitude are amplified when handling complex and evolving challenges.
- You display a certain ease and grace under pressure. You handle difficult conversations and client concerns professionally, always striving to represent our customers and provide a stellar virtual impression.
- You are a natural leader. You diligently follow instructions, but you are completely capable and confident in leading the team when the CEO is unavailable.
- You are incredibly well written and documentation-obsessed. Your laser focus and high attention to detail allow you to accurately map out and update policies and procedures per client, ensuring nothing slips through the cracks.
- You are a team player, highly punctual, reliable, and present in your role. Your CEO, team, and clients can count on you to do what you say you'll do.
- You are positive and professional with a high degree of emotional intelligence and an openness to taking on new challenges.
Your Experience / Lifestyle
- Minimum 40 hours/week availability with the flexibility for occasional overtime.
- Ability to work a fixed schedule within our operating window of Monday - Friday 7:00 am - 6:00 pm CT, and Saturdays 9:00 am - 1:00 pm CT.
- Must reside within the state of Texas in the DFW area during the entirety of employment due to in-person meetings & employee laws & regulations.
- Proficient with VoIP systems and all company software/technology (or a remarkably fast learner).
- Deeply knowledgeable on all Annie Admin clients (or capable of studying and mastering this information quickly).
- Must have a dedicated and quiet office space (no background noise from other humans or animals).
- Ability to work from your home office and ability to work from our Fort Worth office as needed based on business needs or for additional feedback and coaching.
- Strong written and verbal communication skills, including proper grammar & spelling. Ability to clearly communicate with diverse audiences via phone, e-mail, and text.
- Professional demeanor and respect for community members, contributing to a diverse and vibrant workplace.
- Record of reliable attendance and the ability to maintain a predictable and consistent full-time schedule.
TECH REQUIREMENTS:
- Desktop or Laptop with webcam & speakers and a second monitor
- Operation System must be Windows or Mac based
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
- 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
- Direct connection to router easily accessible from your workspace
COMPENSATION:
Hourly
Working Conditions
This is a coverage position that requires you to work a fixed and dependable shift within our operating hours of Monday - Saturday. It requires the ability to sit/stand at a computer for extended periods of time. It requires the ability to interact with a diverse population by phone, or computer. This position may travel between team locations/offices for meetings, training, company retreats or other off-site events.
Annie Admin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!
Skills Required
- Availability for at least 40 hours per week, with occasional overtime
- Ability to work a fixed schedule Monday through Saturday within stated operating hours
- Reside in the Dallas-Fort Worth area of Texas throughout employment
- Proficiency with VoIP systems and company software, or ability to learn quickly
- Ability to quickly learn and master company clients and processes
- Dedicated, quiet home office without background noise
- Ability to work from home and from the Fort Worth office as needed
- Strong written and verbal communication skills, including grammar and spelling
- Professional demeanor and ability to communicate with diverse audiences
- Reliable attendance and ability to maintain a consistent full-time schedule
- Windows or Mac desktop or laptop with webcam, speakers, at least 8GB RAM, and a second monitor
- Direct connection to an accessible router
What We Do
Annie Admin is a Texas-based virtual assistant and administrative support company founded by Erica Davis. It serves small business owners across America, especially home service professionals such as HVAC, plumbing, roofing and landscaping companies. Its virtual yet local assistants handle call answering and customer support, scheduling and dispatching, billing, invoicing and collections, CRM management and lead follow-up. The mission is to give business owners reliable, professional administrative support so they can focus on growing their businesses.
