Top Operations & Support Jobs

Manages the resort’s technology environment, including end-user support, IT infrastructure, networks, servers, hardware, software, WiFi, and property systems. Leads IT projects, security policies, compliance, backups, audits, technology implementation, inventory, vendor contracts, and user training. Supports department heads with efficiency solutions, provides on-call assistance during technology emergencies, and helps maintain reliable guest and staff operations.

Provides tier-1 technical support to faculty, staff, and students; assists with installation, maintenance, and repair of network, telecommunications, audio/video, and end-user equipment. Responsibilities include data entry, asset and inventory maintenance, helpdesk ticket management, and technology support during live events. Requires familiarity with Windows, Mac, iOS, networking, audio/video systems, and common applications, plus physical ability to lift 50 pounds and work on ladders.

Provides Windows workstation and server administration, including system upgrades, software deployment, configuration, security, backups, access management, troubleshooting, hardware maintenance, and data recovery. Supports users and engineering/manufacturing customers with document management and web-enabled applications. Maintains equipment authorization records, licensing, and support contracts while coordinating technology upgrades under established procedures.

Administer and improve core IT infrastructure, including Windows servers, Active Directory, Microsoft 365, virtualization, networks, storage, backups, and disaster recovery. Support Cisco and Meraki environments, maintain secure and reliable configurations, address vulnerabilities, assist with incident response, and provide Tier 2 support. Lead infrastructure upgrades, migrations, automation, and zero-trust initiatives while coordinating vendors, documenting systems, troubleshooting complex issues, and participating in on-call support.

Provides front-desk reception and clerical support, including greeting visitors, managing phone calls, scanning and routing accounting documents, coordinating mail and shipments, maintaining office supplies and equipment, supporting employee onboarding, and maintaining office spaces. The role requires strong organization, communication, attention to detail, Microsoft Office and Teams proficiency, and experience in client-facing, multidisciplinary environments.

Coordinates branch office operations, customer communications, scheduling, payments, records, and follow-ups. Provides accurate service information, resolves customer questions, supports sales through consultative recommendations, and identifies process improvements. The role collaborates with sales, marketing, and operations teams while maintaining a welcoming customer experience and accurate account records.

The Director of Revenue Operations will build and lead the RevOps function, owning Salesforce, revenue systems, data governance, Snowflake, BI, and CPQ implementation. The role develops trusted reporting, executive dashboards, KPI updates, forecasting models, and funnel analysis across acquisition, pipeline, bookings, expansion, and retention. This strategic partner will advise Sales, Marketing, Finance, Product, and Customer Success while improving data quality, revenue performance, and cross-functional decision-making.

Supports knowledge management and documentation for CCE engineering teams. Maintains technical libraries, manuals, user guides, interface specifications, configuration baselines, version-controlled system releases, and lessons-learned records. Assists with status reports, data collection, document reviews, and approvals. The role requires strong communication, organization, Microsoft Office proficiency, basic IT infrastructure knowledge, an active Secret clearance, U.S. citizenship, and Security+ or SSCP certification.

Administers procurement, learning, and related business systems; manages access, workflows, integrations, patches, backups, monitoring, security alerts, and system configurations. Provides end-user support, troubleshoots infrastructure and production issues, validates restores, maintains documentation and inventories, supports audits and change reviews, and coordinates with IT, security, vendors, finance, procurement, and learning teams to improve reliability, security, and operational efficiency.

Provides onsite first-level technical support for employee hardware, software, accounts, and services. Responds to tickets, diagnoses and repairs workstations, provisions users in Active Directory and Microsoft 365, supports deployments, and assists with automation projects using Python, PowerShell, and JavaScript. The role also helps maintain network security, communicates technical issues clearly, and collaborates on IT projects.