Top Operations & Support Jobs

Processes engineering and manufacturing change notices, creates part and drawing numbers, distributes and archives controlled documents, maintains document databases and electronic filing systems, and retrieves records for internal personnel. Provides basic training on document control procedures, supports scanning and copying activities, identifies process inefficiencies, and assists with document movement between unreleased, released, and archive locations. Works under close supervision and may support projects requiring Secret clearance eligibility.

Provides first-line technical support for Microsoft 365, account access, devices, and service requests. Troubleshoots Active Directory and Microsoft Entra ID issues, supports Microsoft 365 applications, manages incidents in ServiceNow, assists with Intune enrollments and mailbox permissions, documents procedures, communicates with end users, and escalates advanced compliance, access, and migration issues.

Provides senior leadership for academic operations, strategic initiatives, curriculum and scheduling processes, faculty development, academic systems implementation, quality and compliance, resource decisions, and continuous improvement. The role supervises teams, coordinates cross-functional initiatives, supports shared governance and labor relations, and advances student success, academic pathways, and institutional priorities.

Serves as the first point of contact for customers by phone, email, and online channels. Schedules appointments, provides service information, converts leads, prioritizes technician schedules, and coordinates with field staff and customers. Provides administrative support and uses office software and AI tools to improve operations. Requires strong communication, organization, multitasking, and a positive demeanor in a fast-paced environment.

Provides advanced helpdesk support through phone, email, and chat; escalates complex issues, manages Active Directory, Microsoft 365, and endpoint systems, and troubleshoots operating systems, networks, servers, security tools, and enterprise applications. Reviews tickets, monitors SLAs, performs root-cause analysis, maintains documentation, supports onboarding and access management, coordinates with Tier 2/3 teams, assists with audits and compliance, and leads process improvements and small IT projects.

Provides welcoming visitor assistance during events and extended-hours programming. Responsibilities include directing visitors, providing garden and facility information, selling and checking admissions, processing memberships, answering Night Lights hotline questions, rescheduling tickets, and monitoring safety concerns. The role requires inclusive customer service, comfort with computers and communications equipment, reliable transportation, and the ability to work independently or with a team. This is a seasonal, hourly position with evening and occasional daytime shifts.

Manages annual and interim affordable housing recertifications, verifies resident income and assets, calculates eligibility, prepares certification documents, updates Boston Post records, follows up on missing information, and supports audits. The role handles confidential information, assists with complex cases, backs up the Lead Recertification Specialist, and ensures compliance with HUD, LIHTC, HOME, and USDA Rural Development requirements.

Manages wholesale customer care, return authorizations, credits, order entry, order maintenance, account setup, and order allocations across U.S. and U.K. fulfillment centers. Partners with sales, credit, customer service, transportation, and fulfillment teams to resolve shipping issues, fulfill customer requests, improve processes, and support reporting and workflow during high-volume periods.

Provides comprehensive administrative and office-management support to the President of LAIKA Live Action. Responsibilities include scheduling, phone coverage, travel arrangements, expense reporting, communications, presentations, meeting notes, office logistics, coordination with IT and facilities, and liaison work with external entertainment partners. The role also supports market intelligence efforts and requires discretion, strong organization, communication skills, story analysis, and knowledge of industry trends.

Provides administrative and operational support for an ABA entity, including budget management, procurement, contracts, invoices, reimbursements, vendor relationships, meetings, and member programs. Advises staff, members, and auditors on budget matters; identifies process problems and recommends solutions; and supports committee outreach, events, and initiatives. The role requires strong organization, communication, oversight, and self-direction in a typical office environment.