Recertification Specialist

Job Overview

The Recertification Specialist manages an assigned portfolio of annual and interim recertifications to ensure continued resident eligibility and compliance with applicable affordable housing program requirements. The position is responsible for obtaining and verifying household information, preparing certification documents, maintaining accurate resident records, and supporting audit preparation. The position also serves as the primary backup to the Lead Recertification Specialist.

Essential Duties and Responsibilities

• Manage an assigned portfolio of annual recertifications and process routine interim recertifications in accordance with applicable program requirements and established deadlines.

• Monitor recertification schedules in Boston Post to track progress, identify upcoming and overdue recertifications, and maintain accurate records of outstanding items and completion deadlines.

• Prepare resident files for recertification, identify required documentation, and schedule appointments (as necessary) with residents to review household information and complete the recertification process.

• Request and collect required household income, asset, and other eligibility verifications from residents, employers, financial institutions, government agencies, and other applicable third parties.

• Follow up with residents and third parties to obtain outstanding documentation, resolve missing information, and ensure verifications are received in a timely manner.

• Complete income and asset calculations and prepare certification documents in accordance with applicable program requirements.

• Process annual and interim certifications in Boston Post and maintain accurate resident records in compliance with applicable HUD, LIHTC, HOME, and USDA Rural Development requirements.

• Provide support with complex recertification cases as needed, following established procedures and consulting with the Lead Recertification Specialist when appropriate.

• Serve as the primary backup to the Lead Recertification Specialist to maintain continuity of recertification operations during absences or periods of increased workload.

• Prepare assigned resident files and supporting documentation for internal and external audits.

• Interact with staff, residents, and the general public in a professional, respectful, and courteous manner; maintain confidentiality and comply with RuralEdge policies and procedures.

The duties and responsibilities in the job description may be subject to change at any time, due to reasonable accommodation or other reasons. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Qualifications

• Two (2) year degree or equivalent work experience.

• Able to communicate with a diverse population in a fair and impartial manner.

• Excellent customer service and telephone skills.

• Must be able to work in a multi-tasking environment of significant responsibility and competing priorities.

• Ability to obtain certification in housing regulations guiding the LIHTC, Section 8, HOMe, RD and HUD programs. Knowledge and understanding of Property Management software; federal and state landlord-tenant laws and regulations, and Fair Housing.

• Excellent organizational skills and high level of attention to detail.

• Excellent computer/word processing/spreadsheet skills, including MS Word, Excel.

• Ability to work cooperatively, effectively, and efficiently with a diverse group of people in a team environment; ability to multi-task; position requires professional conduct at all times.

• Must be able to handle highly sensitive, confidential information.

• Must function well in a small office and be cooperative with and supportive of co-workers.

• Ability to travel

• Possession of a valid driver’s license, a good driving record, and automobile insurance per the State of Vermont.

Supervisory Responsibilities - None