Top Operations & Support Jobs

Conduct outbound follow-up calls with automotive service customers, gather feedback, address concerns, escalate issues when necessary, and track customer satisfaction data. The role supports post-visit customer relationships and requires strong communication, reliability, attention to detail, independence, and comfort with call-volume and performance metrics.

Provides high-level administrative and operational support to the Executive Director and CEO/Owner. Responsibilities include complex calendar and travel management, executive communications, expense and invoice coordination, confidential information handling, meeting and event planning, documentation, project tracking, and cross-functional support for strategic initiatives and leadership activities.

Manage and optimize Salesforce applications, workflows, integrations, migrations, roles, security settings, reports, dashboards, and documentation. Analyze business processes, identify system improvements, support implementations, train users, monitor storage, and provide escalation support. Serve as the Salesforce subject matter expert while mentoring administrators. The role requires extensive Salesforce administration experience, certification, data migration expertise, and experience supporting large Salesforce organizations.

Provides administrative, documentation, scheduling, communication, reporting, and office coordination support for the Equipment team on a major bridge and roadway construction project. Responsibilities include maintaining project records, liaising with field staff and subcontractors, preparing reports and presentations, ordering supplies, managing mail and office equipment, and supporting personnel onboarding.

Processes high-volume customer orders accurately and efficiently, maintains knowledge of product SKUs, pricing, and availability, communicates updates to customers, and manages deadline-driven administrative tasks. The role requires strong attention to detail, organization, customer service, communication, and teamwork skills, along with proficiency in Microsoft Office and related software.

Provides administrative and clerical support by managing calendars, phone systems, invoices, records, office supplies, travel arrangements, and project documentation. Coordinates communication among staff and technical HVAC teams, tracks deadlines, prepares reports, and responds to supervisor instructions. The role supports efficient office operations and project management through strong organization, records management, scheduling, and communication skills.

Partner with the CEO to scale Lance by running the operating rhythm, leading special projects, building administrative and operational systems, managing legal and compliance processes, overseeing finance and vendors, and automating repetitive workflows with AI. The role also drives cross-functional initiatives across product, operations, and go-to-market while helping build and manage a growing team.

Supports the CEO by proactively managing their calendar, priorities, preparation, logistics, travel, expenses, stakeholder coordination, deadlines, and follow-ups. The role partners with the Chief of Staff and leadership on high-priority projects and events, ensuring the CEO remains focused on strategic, high-leverage responsibilities. Success requires exceptional organization, judgment, discretion, communication, responsiveness, and the ability to operate effectively in a fast-paced startup environment.

Coordinates manufacturing workforce administration, including timecard accuracy, scheduling, staffing plans, overtime allocation, attendance tracking, workforce rosters, and operational reporting. Partners with Operations, Human Resources, Payroll, and frontline leaders to resolve timekeeping issues, identify staffing gaps, align labor resources with production demand, and improve workforce utilization and administrative processes.

Handles member credit and debit card disputes, chargebacks, representments, and pre-arbitration while following Visa and regulatory guidelines. Provides card account support to branch personnel and members, maintains card accounts, processes replacements and limit changes, manages lost or stolen cards, and supports rewards inquiries. Produces embossed cards, performs audits, reconciles reports, follows security procedures, and provides backup support.