IT Helpdesk Specialist

Purpose:

Provide fist-line technical support to ensure reliable daily IT operations and focuses on resolving hardware, 
 software, and network issues, installing and maintaining computer systems, managing Helpdesk requests.

Key Responsibilities include the following (other duties may be assigned as needed):

• Install, troubleshoot and repair computer hardware and software. 
• Install computer peripheral components, such as memory, circuit boards & other parts. 
• Install software and applications, including Windows OS, Office, drawing software, and other approved programs. 
• Provide and manage cable connections for Telephone & PC.
• Provide periodic training to end users. 
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are resolved successfully.
• Manage and prioritize Helpdesk tickets using helpdesk software. 
• Managing and track all IT assets (hardware & software).
• Manage the IT server room, IT storage and UPS systems.
• Perform other assigned responsibilities

Qualifications:

Education and Experience:

• Bachelor's Degree in Computer Science, Information Systems or Related Field with 5 years’ experience preferred.
• At least 2 Years of Associate Degree studies with 3-5 years’ experience in related field required.

Knowledge, Skills and Abilities:

• Proficiency with Microsoft Windows, Office, email clients, and common business applications.
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, DHCP, DNS).
• Ability to install and troubleshoot office printers, label printers, scanners, PDAs, tablets and other peripherals.
• Highly self-motivated, dedicated, ability to work independently and be results-driven.
• Excellent communication skills – Written & Oral.
• Positive and optimistic approach to problem-solving.
• Collaborative team spirit.

Legal Requirements:

• Must be at least 18 years of age due to federal labor law requirements.
• Must be legally authorized to work in the United States.

Supervisory Responsibility: None

Working Conditions:

• Constant office setting with rare exposure to hazards.
• Constant use of computer and office equipment.

Physical Requirements:

• Constant sitting and occasional walking
• Rare lifting, carrying. Or pushing/pulling up to 10lbs.
• Constant keyboarding

Remote Work: This position is not eligible for hybrid or remote work.

Compensation and Benefits: Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.

Equal Opportunity Employer Statement: HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status. 

HL Mando America Corporation (HL MCA) does not accept unsolicited resumes or candidate referrals from search firms, staffing agencies, or recruiters. 

Any resume or candidate information submitted to HL MCA employees via email, the internet, or any other method without a valid, written agreement authorized by HL MCA’s HR Operations for the applicable position will be considered the sole property of HL MCA. 

HL MCA will not be responsible for any fees, commissions, or other charges associated with unsolicited submissions. No fee will be paid in the event a candidate is hired as a result of an unsolicited referral or through any other means.

Only search firms, staffing agencies, or recruiters that have an active, written agreement with HL MCA and have been specifically authorized by HL MCA HR Operations to support a particular position may submit candidates for consideration.