Top Operations & Support Jobs

Serves as the escalation point for complex enterprise production issues. Diagnoses root causes using logs, metrics, and code; delivers fixes, workarounds, and configuration guidance; coordinates customer and internal teams; and partners with Engineering and Product on improvements. The role also strengthens Support through documentation, training, mentorship, and architectural input. Requires extensive IT experience, customer-facing troubleshooting expertise, Linux, containers, cloud, databases, and programming skills.

Provides strategic administrative leadership and managerial oversight for the Vice Chancellor’s office. Directs complex operations, executive communications, institutional events, policies, procedures, and cross-divisional initiatives. Leads strategic projects, supports planning and stakeholder coordination, resolves administrative issues, and drives organizational effectiveness and continuous improvement. Requires evening and weekend flexibility, work at the Kean Jersey City campus, and travel to other campus and off-site locations.

Supports and configures a Salesforce application integrated with an EHR. Responsibilities include resolving user issues, managing declarative Salesforce configuration, testing changes, coordinating user acceptance testing and deployments, troubleshooting integrations, documenting solutions, training users, and escalating complex development or architecture needs.

Manages enrollment agents and enrollment center operations, ensuring contractual compliance, service quality, customer satisfaction, KPI achievement, and retail sales performance. Coaches employees, conducts performance evaluations, supports hiring and termination decisions, collaborates with partner support teams, and implements operational improvements. The role requires local and occasional overnight travel, with travel not exceeding 30% of the time, and operates primarily in a remote environment.

Supports collision center operations by greeting customers, scheduling appointments, maintaining vehicle and insurance records, preparing estimates and invoices, communicating repair updates, processing payments, organizing files, and providing general administrative support.

Manages implementation and conversion activities for new and existing 401(k) plan clients. Establishes plans and timelines, coordinates client implementation calls, validates participant and financial data in OMNI, researches discrepancies, liaises with prior service providers, gathers documentation, and escalates issues. The role also supports plan startups, trains entry-level personnel, and manages assigned projects.

Provides technical support to merchants and partners for POS terminals, payment gateways, e-commerce systems, mobile payments, and P2PE security solutions. Troubleshoots software, networking, hardware, and integration issues; manages customer tickets through phone, chat, and Salesforce; escalates and resolves inquiries; deploys customer solutions through vendor portals; collaborates with Sales; and participates in flexible on-call support.

Provides hands-on IT support across multiple locations for hardware, software, POS systems, peripherals, mobile devices, and Microsoft 365. Troubleshoots incidents through multiple channels, manages Intune enrollment and configurations, deploys applications, maintains imaging standards, documents procedures, and meets service-level expectations. Supports help desk operations, escalates issues, identifies recurring problems, mentors colleagues, and contributes to security, compliance, and process improvement. Requires daily travel, occasional after-hours support, and physical work including lifting up to 40 pounds.

Coordinates funeral and memorial services under funeral director supervision, supports client families, prepares and transports the deceased, completes permits and paperwork, coordinates clergy and service participants, manages merchandise and contracts, directs attendees, and helps maintain safe, efficient chapel operations. The role requires on-call availability, independent work, driving, lifting, and exposure to outdoor conditions and bloodborne pathogens.

Own company-level strategic initiatives, establish measurable goals, diagnose delivery risks, and recommend resource reallocations. Lead cross-functional transformation focused on go-to-market scalability, annual planning, quarterly reprioritization, monthly business reviews, and AI-enabled operational reporting. Partner with executives and functional leaders to improve the operating model, automate KPI tracking, communicate priorities, and increase organizational velocity.