Top Operations & Support Jobs

Provides comprehensive administrative support to senior leadership by managing calendars, meetings, travel arrangements, correspondence, records, confidential information, deadlines, and stakeholder communication. Coordinates meeting logistics, follows up on action items, anticipates executive needs, resolves issues, and supports project management and process improvements. Requires strong organization, discretion, accuracy, communication, dependability, multitasking, and Microsoft Office proficiency.

Provides Tier 1–2 global IT service desk support, troubleshooting Windows and macOS devices, Microsoft 365, mobile devices, networks, printing, accounts, collaboration tools, and A/V systems. Manages ServiceNow tickets, user provisioning, device inventory, documentation, knowledgebase content, training, and IT system optimization. The role also mentors junior analysts and supports adoption and change management.

Provides technical and functional support for Microsoft Dynamics 365 Finance & Operations and related enterprise applications. Responsibilities include processing and validating financial data, monitoring batch jobs and integrations, managing configurations and access, troubleshooting incidents, coordinating upgrades and deployments, supporting testing, documenting systems, and collaborating with business stakeholders, developers, IT teams, and vendors to improve reliability and operational efficiency.

Leads the Purpose Science and Innovation Exchange’s strategy, operations, financial performance, partnerships, fundraising, communications, and team development. The Managing Director works with the founding Director to build a sustainable business model, advance translational research and community partnerships, secure external funding, coordinate projects, and represent PSiX across Cornell and externally. This is a one-year, in-person leadership role with possible renewal based on funding, work availability, and performance.

Manage operations for a labor marketplace market, improving efficiency, marketplace health, growth, retention, profitability, and customer satisfaction. Develop acquisition and reactivation campaigns, build analytical tools and reporting, identify process improvements, and collaborate with Sales, Operations, Product, Engineering, Marketing, and other teams to execute strategic plans.

Serves as the escalation point for complex enterprise production issues. Diagnoses root causes using logs, metrics, and code; delivers fixes, workarounds, and configuration guidance; coordinates customer and internal teams; and partners with Engineering and Product on improvements. The role also strengthens Support through documentation, training, mentorship, and architectural input. Requires extensive IT experience, customer-facing troubleshooting expertise, Linux, containers, cloud, databases, and programming skills.

Provides strategic administrative leadership and managerial oversight for the Vice Chancellor’s office. Directs complex operations, executive communications, institutional events, policies, procedures, and cross-divisional initiatives. Leads strategic projects, supports planning and stakeholder coordination, resolves administrative issues, and drives organizational effectiveness and continuous improvement. Requires evening and weekend flexibility, work at the Kean Jersey City campus, and travel to other campus and off-site locations.

Supports and configures a Salesforce application integrated with an EHR. Responsibilities include resolving user issues, managing declarative Salesforce configuration, testing changes, coordinating user acceptance testing and deployments, troubleshooting integrations, documenting solutions, training users, and escalating complex development or architecture needs.

Manages enrollment agents and enrollment center operations, ensuring contractual compliance, service quality, customer satisfaction, KPI achievement, and retail sales performance. Coaches employees, conducts performance evaluations, supports hiring and termination decisions, collaborates with partner support teams, and implements operational improvements. The role requires local and occasional overnight travel, with travel not exceeding 30% of the time, and operates primarily in a remote environment.

Supports collision center operations by greeting customers, scheduling appointments, maintaining vehicle and insurance records, preparing estimates and invoices, communicating repair updates, processing payments, organizing files, and providing general administrative support.