Top Operations & Support Jobs

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides client-facing technical support for electronic litigation bundles, including document organization, data imports and exports, troubleshooting, quality checks, printing, and hearing-bundle delivery. The role liaises with solicitors and barristers, manages support requests and internal communications, assists during hearings, and records work for billing. It requires strong communication, attention to detail, problem-solving, Microsoft Excel and Adobe Acrobat proficiency, and comfort working in a fast-paced legal technology environment.

Handles customer inquiries, order processing, delivery updates, billing and service issue resolution. Coordinates with Sales, Supply Chain, and Operations to ensure accurate and timely fulfillment. Maintains customer and order data in ERP and CRM systems, supports documentation, identifies process improvements, and escalates complex issues. The role requires strong communication, organization, attention to detail, and the ability to manage multiple priorities in an on-site office environment.

Investigates and resolves identity theft, unauthorized, disputed, and erroneous account activity. Responsibilities include case support, customer contact, analytical research, validations, regulatory compliance, customer communications, and fund recovery. The specialist manages multiple deadlines, conducts detailed investigations, analyzes exceptions, maintains accuracy, and collaborates with internal and external customers while meeting service-level requirements.

Provide onsite end-user technical support by troubleshooting hardware, software, and connectivity issues; managing hotline and walk-up requests; documenting tickets; escalating complex incidents; and driving root-cause resolution. The role also develops process documentation, shares knowledge, supports critical infrastructure initiatives, completes projects independently, and delivers highly customer-focused service in a fast-paced environment.

Leads operations for large client accounts, overseeing workforce planning, recruiting prioritization, onboarding, contracting, compliance, forecasting, reporting, and financial analysis. Drives process improvements, succession planning, operational governance, and cross-functional initiatives. Develops dashboards, standard operating procedures, and executive reporting while partnering with recruiting, finance, legal, marketing, and other teams to improve account performance, scalability, and service delivery.

Supports the Community Manager with apartment community administration, leasing, resident relations, rent and deposit processing, payroll coordination, purchase orders, maintenance requests, traffic tracking, and resident retention. Shows properties, prepares lease materials, conducts inspections, follows Fair Housing laws, and supervises on-site personnel during the manager’s absence. May make bank deposits, train employees, prepare reports, supervise pool attendants, and attend meetings. Weekend work and consistent attendance may be required.

Provides complex member support across phone, chat, email, secure messaging, and video banking. Resolves digital banking issues, processes account and loan transactions, explains financial products, identifies sales opportunities, and supports new accounts and lending applications. Exercises elevated authority for fee refunds, debit card limits, and overrides. Maintains CRM records, ensures regulatory compliance, balances transactions, mentors team members, and coordinates with other departments to deliver first-call resolution.

Manages a forklift service center, including service scheduling, parts inventory, customer support, technician supervision, facility and equipment maintenance, reporting, billing documentation, and performance improvement. Oversees hiring, training, and evaluation of warehouse and service personnel; coordinates repairs and field service; sells and ships parts; supports customer relationships and collaborates with sales teams to promote Taylor products.

The Office Manager oversees the Los Angeles office and supports construction operations, compliance, finance, accounting, HR, facilities, vendors, and employee administration. Responsibilities include managing field office setup, storage, insurance documentation, safety inspections, fleet services, invoices, corporate card receipts, onboarding, calendars, travel, and emergency response. The role serves as the liaison between the West Coast team and Corporate while improving administrative workflows and maintaining operational standards.