Top Operations & Support Jobs

Leads complex business analysis for technology and business improvement projects, including stakeholder engagement, requirements development, acceptance testing, process documentation, business cases, value assessment, project structures, and budget tracking. Partners with enterprise stakeholders to identify innovative solutions, improve efficiencies, and deliver strategic business value. Mentors analysts and contributes to business analysis frameworks and practices.

Own personal injury clients and pre-litigation cases from intake through settlement. Responsibilities include client advocacy, coordinating care, advancing cases, preparing demand packages, negotiating outcomes, reviewing medical records and bills, managing high-volume caseloads, meeting deadlines, and maintaining accurate case information using case management technology.

Captures and preserves accurate audio/video records of depositions and legal proceedings. Sets up recording equipment, administers oaths, annotates testimony, manages exhibits, backs up files, completes worksheets, and maintains professional relationships with attorneys and clients. The role includes field travel within approximately 75 miles, plus office or remote work. Training and certification support are provided, with opportunities to advance into senior reporting, training, mentoring, or quality roles.

Provides technical support to B2B customers through phone, web, and email. Troubleshoots NetDocuments platform issues, manages support cases through resolution, diagnoses and reports software defects, maintains knowledge-base content, and learns new product releases. Requires strong operating system and application troubleshooting skills, customer empathy, problem solving, communication, and task management. The role may participate in an optional paid after-hours support rotation.

Supports procurement, supplier sourcing, purchasing, negotiation, purchase-order tracking, inventory management, replenishment, and delivery coordination. The role maintains procurement records, resolves supplier issues, coordinates vehicle and goods inspections, identifies cost-saving opportunities, and collaborates with finance, logistics, and management. It is remote but requires travel for vehicle sourcing, inspections, supplier meetings, auctions, and related business activities.

Manage daily workplace and office operations, including supplies, maintenance, visitors, travel coordination, onboarding setup, procurement, budgets, inventory, receiving, office moves, events, and safety programs. Coordinate vendors, contractors, IT/network partners, and internal teams while improving processes and maintaining an organized, well-stocked workplace. This on-site role requires independent judgment, technical comfort with workstations and A/V, and flexibility for occasional after-hours or weekend needs.

Processes and manages project, corporate, and occasional library records; catalogs materials; enters metadata; handles physical and digital retrieval requests; supports internal clients with records management and library services; assists with copyright and compliance matters; and improves records and library processes. The role requires strong organization, communication, cataloging, records management, and Microsoft Office skills.

Provides phone, email, and chat support to consumers regarding product information, assembly assistance, warranties, replacement parts, and orders. Documents feedback, processes orders accurately, meets productivity and quality metrics, and resolves customer concerns with patience and empathy. The role requires multitasking across software applications, attention to detail, strong communication, basic math, and adaptability in an inbound contact center environment.

Provides comprehensive administrative and executive support, including complex calendar management, email and correspondence handling, meeting coordination, travel and expense processing, document management, confidential information handling, office support, and project assistance. The role supports multiple executives or leaders, coordinates with internal departments and vendors, anticipates leadership needs, and may mentor administrative staff.

Own the full collections lifecycle for a commercial equipment finance portfolio, from early delinquency through cure, workout, recovery, or charge-off review. Responsibilities include daily outbound collections, negotiating and documenting payment arrangements, aging and delinquency reporting, guarantor contact, skip tracing, escalation, compliance, servicing support, and coordination with vendors on equipment-related issues. The role requires organized account management, accurate records, sound judgment, and strong communication.